Vice-President of Operations

Neighborly•Irving, TX

1d•Hybrid

About The Position

Are you looking for a place where you can bring your strong leadership, project management, and business acumen to manage a team effectively and deliver high-quality operational support? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a VP of Operations, a typical day for you will include: Support the President in the development, operation, and promotion of the Company’s business and brand. Assist in executing short-term and long-range plans and budgets based on corporate goals and growth objectives. Develop and implement procedures to ensure information flow between the company and franchisees, including updates on system changes and upcoming events. Hire, develop, and oversee the staff of Franchise Business Coaches and other assigned support personnel. Monitor franchisees’ financial health, assist in developing their annual budgets, and ensure compliance with the Franchise Agreement and FDD. Organize and lead regional meetings and staff training sessions, including monthly basic training for new franchisees. Establish operating policies to enhance the uniqueness of the brand system and evaluate new service or product offerings.

Requirements

Minimum of five (5) plus years of relevant business, industry, or system experience providing the necessary skills for executive leadership.
Proven ability to build strong professional relationships.
Skilled at motivating teams to exceed performance standards.
Clear, precise verbal and written communication skills.
Proficient in interpreting P&Ls, balance sheets, and business law.
Balanced approach to problem-solving and dispute resolution.
Demonstrated track record of setting and achieving goals.
Enthusiastic learner with a positive, proactive attitude.
Strong leadership skills and sharp business acumen
Bachelor’s Degree (B.A. or B.S.)

Responsibilities

Support the President in the development, operation, and promotion of the Company’s business and brand.
Assist in executing short-term and long-range plans and budgets based on corporate goals and growth objectives.
Develop and implement procedures to ensure information flow between the company and franchisees, including updates on system changes and upcoming events.
Hire, develop, and oversee the staff of Franchise Business Coaches and other assigned support personnel.
Monitor franchisees’ financial health, assist in developing their annual budgets, and ensure compliance with the Franchise Agreement and FDD.
Organize and lead regional meetings and staff training sessions, including monthly basic training for new franchisees.
Establish operating policies to enhance the uniqueness of the brand system and evaluate new service or product offerings.