Vice President of Operations

The Brand Guild•Washington, DC

11d•Hybrid

About The Position

The Brand Guild is looking for a Vice President of Operations to lead and elevate the agency’s operational infrastructure during a period of exciting growth. The ideal candidate will have a minimum of 12 years of relevant experience, ideally within a mid-sized agency or professional services environment. The VP of Operations oversees the functions that keep the agency running efficiently and strategically — including people operations, workflow, financial planning support, office management, and operational systems across our New York and Washington, DC offices. This role is at the center of how we scale our talent, optimize our teams, and ensure we deliver high-caliber work in a sustainable, profitable way. Reporting to the Co-CEO, this leader must bring a growth mindset, strong operational instincts, a passion for building systems, and an entrepreneurial spirit. The VP of Operations will partner closely with senior leadership across PR, Creative, Marketing, and Events to ensure our teams have the clarity, structure, and support needed to do their best work. This is a hybrid position based in our Washington, D.C. Office.

Requirements

12 years of experience managing operations for a mid-sized agency or comparable organization
A deep understanding of the day-to-day realities of client service, resourcing, project workflows, and cross-department collaboration.
Strong initiative with the ability to self-manage, prioritize, and drive long-term planning
Outstanding communication skills and ability to work cross-functionally
Demonstrated ability to think strategically, manage complexity, and implement systems
Expertise with financial documents, forecasting principles, and margin management
A passion for growth, innovation, and scaling teams in a fast-paced environment

Responsibilities

Operational Leadership & Cross-Agency Alignment
Create the operational foundation (tools, processes, staffing models, communication rhythms) that supports sustainable growth across offices and departments
Partner with senior leadership to streamline workflows and improve cross-team integration.
Establish scalable systems, rhythms, and operating practices that support the agency’s next chapter.
People Operations & Culture
Oversee the HR function, as a proactive, development-focused partner
Strengthen onboarding, performance processes, and internal communication
Champion a people-first inclusive culture grounded in transparency, accountability, and trust
Staffing, Resourcing & Workflow Optimization
Ensure smart staffing models that improve efficiency while ensuring excellent output
Oversee capacity planning, scheduling, and workflow coordination
Implement processes that support better new client kickoffs, cross-team collaboration, resource alignment, and team structures
Financial Operations & Planning
Partner with accounting team on budgeting, forecasting, and profitability
Support pricing, scoping, and revenue planning for sustainable growth
Oversee vendor contracts, office operations, and financial controls
Systems, Tools & Process Improvement
Evaluate and enhance the agency’s operational tools and documentation practices
Introduce clear, scalable processes as needed
Lead operational planning cycles, including monthly reviews and quarterly planning
Leadership, Strategy & Agency Growth
Serve as a strategic partner to the Co-CEOs, providing insight, foresight, and a calm, clear operational voice
Help operationalize the agency’s growth strategy, including hiring, service expansion, and New York leadership
Support new business operations and ensure smooth onboarding for new clients
Bring high energy, problem-solving instincts, and a commitment to building the next chapter of The Brand Guild

Benefits

fully paid medical, dental, and vision insurance
flexible spending accounts (FSA)
commuter benefits
disability insurance
life insurance
401(k) with company match
comprehensive PTO package (including vacation, sick leave, mental health days, religious observance, bereavement, miscarriage leave, jury duty, volunteering and Summer Fridays)
generous paid family leave
annual professional development stipend
access to training and educational opportunities