Vice President of Operations

NorthPoint Development•Kansas City, MO

2d•Onsite

About The Position

This position is on-site in Kansas City About WarehouseQuote: At WarehouseQuote, our clients hire us to manage their 3PL Warehousing Network. We do this by leveraging technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting. What weve been able to accomplish is not possible without our people, culture, and core values. Its our not so secret sauce. - Benjamin Hagedorn (CEO) The Role This role drives consistent operational execution and continuous improvement within our clients' supply chains by overseeing daily operations, identifying, advocating for, and communicating WarehouseQuotes value-added functions, and championing the use of technology, automation, and artificial intelligence.

Requirements

Strategic Leadership Visionary thinking: Can design and evolve a customer journey that aligns with company goals Cross-functional collaboration: Able to align with engineering, sales, and solutions to drive customer success
Customer-Centric Mindset Empathy & advocacy: Understand and anticipate customer needs Data-driven approach: Uses metrics like exception tracking, aging orders, order growth, and CSAT to guide strategy Voice of the customer: Advocate for client and employee feedback into tech roadmap
Operational Excellence Playbooks and processes: Skilled at building scalable systems (e.g., onboarding, day-to-day execution, QBRs). Team building: Can recruit, coach, and scale a high-performing Operations team.
Core Values Alignment Put People First - We believe trust is the foundation of all relationships. We maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture of appreciation, respect, and transparency.
Take Ownership of Every Situation We take ownership and are accountable for our actions. We do this by striving to admit, learn, and grow from failure and mistakes. We identify difficult situations as a privilege and an opportunity to provide value to our stakeholders.
Do The Right Thing Every Time - We have the integrity to make the tough decision. When encountering challenges and opportunities, we never abandon our values or put others at risk. Following the Golden Rule makes us proud of our work and the relationships we build with one another.
Maintain Financial Discipline - We will exercise prudence in all financial decisions and will never risk the long term health of the company for short term gain. We hold the belief that today's sacrifices are tomorrow's rewards and the work we do as a company will serve as an example of our respect for each other.
Live Generously - We are the best versions of ourselves when we selflessly and humbly given of our time and talent to make a positive impact on those around us.

Responsibilities

Team Leadership & Management Lead, coach, and support the following teams: order processing, inventory, project management, and onboarding.
Conduct 1:1s, team meetings, and performance reviews.
Set team goals and monitor KPIs like aging orders, exceptions, warehouse and team performance, quarterly rock completion, value add communication.
Customer Strategy, Engagement, & Automation Identify, advocate, implement, and enforce usage of automations and artificial intelligence.
Develop strategies to improve customer onboarding, day-to-day execution, and long-term success.
Work with high-value or strategic accounts to ensure satisfaction and retention.
Monitor customer health and intervene with at-risk accounts.
Analyze data and dashboards to identify trends and opportunities.
Cross-Functional Collaboration Drive revenue by joining sales meetings and communicating our operational value adds.
Influence our tech roadmap by identifying and advocating for impactful tech enhancements.