Vice President of Operations, New York

Metropolis•New York, NY

26d•$215,000 - $245,000•Onsite

About The Position

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it. Metropolis is seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations. The Vice President will serve as a strategic leader, overseeing a team of regional and operations managers while partnering with cross-functional leaders to scale and optimize the business.

Requirements

Bachelor's degree in Business, Operations Management, Urban Planning, or a related field
10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
Proven ability to drive revenue growth, manage P&L, and lead large operational teams
Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
Excellent leadership, communication, and stakeholder management skills
Ability to travel frequently within the assigned region

Nice To Haves

MBA or advanced degree strongly preferred
Familiarity with parking technology platforms and data-driven decision making

Responsibilities

Develop and execute regional strategies to drive growth, operational efficiency, and profitability
Identify new business opportunities and lead expansion initiatives within the region
Collaborate with executive leadership to align regional plans with corporate goals and vision
Define and monitor key performance indicators (KPIs) to drive continuous improvement
Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
Lead technology adoption across locations to streamline operations and enhance customer experience
Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
Ensure regional financial targets are met or exceeded
Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
Support sales and marketing efforts by providing local market insights and fostering strategic partnerships