Vice President of Operations

Beacon Mobility•Newbury Village, VT

About The Position

The Vice President of Operations is a senior leadership role responsible for overseeing the strategic and day-to-day operations of transportation services across multiple business units. This role ensures that services are delivered safely, efficiently, and on-time, while maintaining a strong focus on operational excellence, financial performance, and customer satisfaction. A key focus of the role is helping our drivers, monitors, and operational leaders succeed in their roles through clear direction, support, and accountability.

Requirements

Minimum of ten (10) years of progressive management experience, preferably in the transportation, logistics, or mobility services industry.
Minimum of five (5) years in a senior leadership or multi-unit operations management role.
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Demonstrated expertise in managing complex operations with full P&L accountability.
Deep knowledge of the transportation industry, including regulatory and safety requirements.
Proven ability to lead through influence, build high-performing teams, and deliver results in a fast-paced environment.

Nice To Haves

Master’s degree (MBA, MA, MS) preferred.

Responsibilities

Lead and manage all daily operations across multiple regions and transportation business units through a team of regional directors, general managers, and operations staff.
Ensure compliance with all safety regulations, DOT standards, and industry best practices to deliver safe and reliable service.
Provide strategic direction and executional leadership aligned with the organization’s goals, focusing on performance, service quality, and operational scalability.
Drive accountability for meeting and exceeding key performance indicators (KPIs), including on-time performance, customer service metrics, cost efficiency, and safety benchmarks.
Own and manage the full P&L for assigned operations, including budget creation, cost control, revenue growth, and margin improvement.
Partner with Finance and executive leadership to monitor financial performance, conduct variance analysis, and implement corrective actions to meet fiscal goals.
Champion operational initiatives, new program rollouts, and change management efforts across the field.
Foster a culture of teamwork, continuous improvement, and operational discipline through strong communication and employee engagement.
Serve as a liaison between field operations and corporate departments (HR, Safety, Fleet, Compliance, etc.), ensuring alignment and collaboration.
Develop and implement retention strategies to support a stable, skilled workforce.
Represent the company at industry conferences, client meetings, and community events as needed.