Vice President of Multifamily Operations

About Northland•Austin, TX

1d•$200,000 - $250,000

About The Position

The Vice President of Multifamily Operations will lead a team of Regional Property Managers and serve as a key member of the organizations multifamily leadership team. This role is pivotal in driving results through effective leadership, operational excellence and financial insight, by collaborating closely with management across the organization to ensure strategic goals are achieved. Responsibilities include creating, implementing, and managing all aspects of the property operations function, while promoting the organizations vision and values. This role is responsible for coordinating and leading the execution of operationally focused programs that drive performance throughout the year, including team leadership and development, resident programs and satisfaction, revenue and expense management, and asset management within the portfolio. Based in either Denver, CO or Austin, TX, this role will be responsible for leadership and performance of portfolios in Texas, Arizona, New Mexico, Nevada, Colorado, Minnesota, and Wisconsin.

Requirements

Minimum of 10 years of experience as a Senior Regional Manager or leader within the multifamily industry is required
Bachelor's degree in business administration, finance, real estate, or related fields is preferred.
Demonstrated experience managing and supporting teams across geographically diverse markets.
Comprehensive understanding and practical experience of real estate operations along with laws and regulations surrounding property management.
Demonstrated capabilities in business acumen with the ability to set and drive business strategy through operational initiatives.
Ability to serve as a trusted and respected senior leader in the coaching and development of their teams and direct reports to foster a collaborative work style to achieve collective goals.
Exceptional interpersonal skills both verbally and written, sufficient to communicate credibly and effectively with all levels of the organization, vendors, and customers.
Ability to plan, coordinate, organize, set deadlines and work on multiple projects and initiatives simultaneously, including creating action plans and prioritizing workload to meet multiple deadlines.
Highly organized and detail-oriented with the ability to adapt to changing priorities in the work environment and manage competing demands and ability to deal with change, delays, or unexpected events.
Advanced proficiency in technology including business specific applications in addition to Microsoft Office including Word, Excel, Outlook, Teams, and PowerPoint.
Ability to travel up to 50-75% of the time, sometimes with little notice.

Responsibilities

Demonstrates initiative and sound judgment by independently engaging internal and external stakeholders to support and execute property management strategies, ensuring effective operational controls, processes, and reporting that drive portfolio performance and profitable growth.
Monitors and maximizes bottom line profitability by providing leadership to regional and property-level managers and staff while maintaining a high level of market awareness to interpret and anticipate trends and implement strategies.
Leads, motivates, empowers, and engages with team members to develop management bench strength by creating clear and measurable goals that drive consistency of operations, identifies best practices, and employee success setting standards related to community appearance, maintenance, safety, and operational efficiency.
Ensures team members are action-oriented while defining clear team member roles to balance time effectively across multiple projects while working toward specific and strategic objectives.
Conducts strategic and long-range planning meetings to develop comprehensive strategies to foster leasing, property improvements, and property re-positioning objectives.
Promotes a cost-conscious environment focused on expense controls and budgetary accountability, leveraging regional and national economies of scale to obtain the best possible pricing while maintaining excellence in both product and service.
Reviews and analyzes monthly, quarterly, and annual financial reports, operating statements and variances; identifies and investigates potential problems and works with the Regional Property Managers to appropriately intervene to correct and/or enhance the financial performance of the portfolio.
Establishes and communicates standards for operational, financial, and service excellence and creates programs and strategies that facilitate consistent, high-level performance in all communities within the portfolio.
Ensures that resident satisfaction programs are incorporated in the day-to-day operation of the communities; including reviewing results to identify improvement opportunities; and follows through to reduce resident turnover and increase resident satisfaction.
Oversees the annual budget planning process, which includes making operating and capital improvement recommendations.
Ability to travel regularly to multifamily communities (up to 50-75% travel).
Provides input to proposed acquisitions and dispositions within the portfolio; participates in the due diligence process as required; assists in preparing first-year pro-forma budgets for newly acquired communities; and assists in creating strategies and plans for converting communities to new owners.
Conducts tours with visitors such as investors, partners, lenders, and brokers.
Directs the legal and regulatory compliance of the various communities within the portfolio, and monitors compliance with operating and safety policies.
Communicates appropriate information between communities and conducts legal/risk assessments to avoid negative legal consequences.
Develops programs to ensure all communities operate in compliance with all local, state, and federal laws including, but not limited to, Fair Housing.
Carries out other duties as assigned and assists with other projects as needed.
Directly leads and supervises a team of Regional Property Managers.
Reviews workload and analyzes staffing requirements; interviews, selects, trains, coaches, and evaluates team members to ensure effective support; reviews the efforts of team members and provides direction where needed, ensuring timely completion of tasks and projects in accordance with objectives.
Plans and implements a program of training and professional development for all multifamily team members; program must develop the skills and future potential of team members and maintain a high level of knowledge in their respective areas.
Carries out supervisory responsibilities in accordance with the firms philosophy.