Vice President of Life Cycle Service

Kardex•Wexford, MO

About The Position

The Kardex Group is a global leader in manufacturing dynamic storage, retrieval, and distribution systems, employing over 3,000 individuals worldwide. The company develops and produces logistics solutions for diverse sectors including industrial manufacturing, retail, and administration. This Vice President of Life Cycle Service role, within the After Sales Intralogistics division, is a strategic mission to establish and lead a US function, influence business interactions with American customers, contribute to over €200M in growth by 2030, and play a crucial part in Kardex's overall global success. Kardex prides itself on high-quality work from its production sites, the expertise of its specialists in planning, production, and assembly, and the innovative spirit of its engineers in research and development, continuously evolving solutions in Industry 4.0 and digitalization to provide comprehensive customer service.

Requirements

Bachelor’s degree in Engineering, Supply Chain, Business, or related field.
Extensive Industry & Leadership Experience in industrial automation, intralogistics, or capital equipment sectors, including in senior service leadership with full P&L responsibility.
Demonstrated ability to scale global service organizations, lead modernization and retrofit programs, and drive digital service transformation initiatives.
Deep understanding of ASRS systems, controls, and software integration (WMS/WCS).
Expertise in predictive maintenance, remote monitoring, and spare parts optimization.
Strategic and commercially savvy leader with strong financial acumen, customer-centric thinking, cross-functional collaboration skills, and a data-driven, change-oriented approach.

Nice To Haves

MBA preferred for strategic and financial leadership depth.

Responsibilities

Develop and execute a global lifecycle service strategy that shifts the organization from reactive support to a high‑margin, recurring‑revenue business with clear modernization and digital service roadmaps.
Own the business unit’s financial performance while driving revenue through contracts, parts, retrofits, and upgrades, and improving margins via optimized service models and pricing strategies.
Lead global field service, support, logistics, and customer success functions while standardizing processes, strengthening safety/compliance, and improving key performance metrics such as uptime and MTTR.
Build strong executive-level customer relationships, support sales in securing long‑term service agreements, enhance customer retention/NPS, and ensure lifecycle pull‑through in new system sales.
Advance digital service capabilities (IoT, predictive analytics, AI diagnostics), modernize legacy systems, collaborate on design‑for‑serviceability, and develop a high‑performing global service organization with strong leadership pipelines.
Driving accountability and results through feedback and coaching (Performance Management).
Empowering teams to fully engage and deliver their best (Intent-Based Leadership).
Building strong, collaborative, and diverse global teams (Cultural Diversity).
Anticipating trends and aligning business priorities (Strategic Agility & Vision).
Fostering fresh ideas and continuous improvement (Innovative Thinking).
Understanding customers, markets, and competition (Business Results Orientation).

Benefits

A secure job in a fast-growing, international company with exciting development opportunities and interesting and varied tasks in a future-oriented environment.
Great team spirit.
Elaborate onboarding.
A wide range of training opportunities in our own academy at the Bellheim site.
Employee Assistance Program (Lyra).
Flexible working hours.
Annual vacation on behalf of the respective country regulations.
Attractive salary.
Company pension plan.
Capital-forming benefits - depending on location.
Corporate benefits.
Company and team events.