Vice President of Information Technology

Planned Parenthood of Illinois•Chicago, IL

9d•$192,000 - $230,000

About The Position

The Vice President of Information Technology (VPIT) serves as both the strategic and operational leader for information technology and digital systems across Planned Parenthood of Illinois (PPIL). This role carries a dual mandate: to stabilize an underdeveloped IT environment for administrative and clinical operations, and to lead a long-term digital transformation that strengthens reliability, cybersecurity, data integration, and cost efficiency across all PPIL operations. The VPIT will rebuild the new Business Operations & Technology (BOT) organization, transforming it from a reactive service unit into a proactive, mission-aligned business partner. The leader in this role must have strong technical, financial, and contractual discipline, capable of managing complex vendor ecosystems, multimillion-dollar budgets, and enterprise-level transformation initiatives. The VPIT reports to the Chief Financial Officer and serves as a member of the Senior Leadership Team. This roleâs direct reports include Directors and Managers over Infrastructure, Business Systems, Data, and Security, and is accountable for Enterprise IT operations, vendor performance, capital planning, and financial oversight.

Requirements

Strategic Vision and Execution â Balances immediate stabilization with long-term transformation.
Financial and Business Acumen â Strong budget management, forecasting, and ROI analysis.
Vendor Governance â Skilled in contract negotiation and multi-year vendor optimization.
Cybersecurity Leadership â Deep understanding of enterprise risk management and regulatory compliance.
Governance and Accountability â Leads Steering and Working Groups with transparency.
Change Leadership â Builds team trust, culture, and cross-departmental collaboration.
Communication and Influence â Partners effectively with clinical, financial, and administrative leaders.
Bachelorâs degree required
Prior experience in healthcare data and operations technology management required.
Minimum 10 years of progressive IT leadership experience with at least 5 years in an executive role.
Proven success stabilizing and transforming IT environments in healthcare or nonprofit organizations.
Demonstrated success in strengthening teams through coaching, mentoring, and establishing clear structures, standards, and accountability.
Demonstrated strength in financial oversight, vendor management, and enterprise contract negotiation.
Exceptional communication skills with the ability to distill complex technical issues, risks, and project updates into terms that are understandable and actionable for non-technical audiences.
Expertise in cybersecurity, data management, and cloud computing.
Familiarity with HIPAA, HITECH, PCI-DSS, and PPFA IT compliance standards.
Commitment to PPILâs mission and values of access, care, diversity, excellence, and stewardship
IT stability achieved within 6 months and sustained service reliability metrics.
Cybersecurity program fully compliant with PPFA Accreditation within 12 months.
Vendor cost optimization and measurable savings within 18 months.
Budget forecasting accuracy â¥95% and evidence of improved fiscal discipline.
Enterprise data strategy implemented with consistent, actionable analytics.
IT recognized as a strategic, trusted partner to PPILâs leadership and clinical teams.

Nice To Haves

Masterâs in Information Systems, Business Administration, or Cybersecurity preferred.

Responsibilities

Lead the stabilization of PPILâs IT environment to ensure reliable network performance, endpoint support, and secure access across all 13 health centers, the telehealth platform, two separate datacenters and the administrative offices.
Oversee daily IT operations including helpdesk responsiveness, device lifecycle management, and system monitoring.
Establish and track Service Level Agreements (SLAs) to ensure accountability and consistent service delivery.
Implement structured change management and documentation practices to minimize downtime and risk.
Drive operational excellence and transparency through standardized reporting on uptime, service tickets, and system availability.
Serve as PPILâs Chief Information Security Officer (CISO) with responsibility for the security of all data, systems, and digital assets.
Develop and execute a comprehensive cybersecurity strategy in alignment with Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), Planned Parenthood Federation of America, Inc. (PPFA) Information Security and Accreditation Technology EOPs (Essential Organizational Practices).
Ensure that PPILâs IT environment, systems, and policies prove ongoing compliance with Planned Parenthood Federation of Americaâs (PPFA) Accreditation requirements and that documentation is consistently maintained as evidence of continued adherence.
Conduct annual security audits, vulnerability assessments, and incident response exercises.
Strengthen organizational cybersecurity awareness through training, testing, and proactive communication.
Collaborate with PPFA InfoSec/IBM, OnShore Networks, CyberMaxx, Triaxiom and PrivaPlan to ensure security posture consistency and reporting rigor. Set up measurable KPIs and quarterly reporting to the COO and Board Audit & Risk Committee.
Oversee all major IT vendor relationships and multi-year contracts, ensuring alignment with PPILâs strategic, operational, and fiscal interests.
Negotiate Master Service Agreements (MSAs), volume-based pricing, and multi-year commitments to achieve cost savings and value-added services.
Develop and implement a Vendor Management Framework to assess vendor performance, compliance, and ROI.
Ensure all vendor engagements include clear deliverables, escalation paths, and metrics for accountability.
Collaborate with Finance and Legal to establish formal vendor review processes and renewal checkpoints.
Serve as the executive sponsor for PPILâs strategic vendors (Meridian IT, Paragon Micro, OnShore Networks, CyberMaxx, AT&T, Comcast, Zendesk, and PPFA-affiliated service providers).
Exercise strong financial leadership in managing multimillion-dollar operating and capital IT budgets.
Proactively forecast IT expenditures, assess ROI, and ensure spending aligns with PPILâs strategic and fiscal priorities.
Partner with Finance to establish cost allocation models that distinguish operational vs. capital expenditures.
Lead cost-savings initiatives through contract renegotiation, vendor consolidation, and cloud migration optimization.
Present quarterly financial and operational performance updates to the COO and CFO, ensuring transparency and accountability in all IT spend.
Evaluate technology investments through a business-value lens, prioritizing solutions that improve efficiency, compliance, and mission impact.
Develop and execute a multi-year IT transformation roadmap to modernize infrastructure, business systems, and digital workflows.
Define and implement a Business and Data Architecture Plan integrating EPIC, NetSuite, Paycom, Salesforce, Zendesk, Tableau, Microsoft 365, and other enterprise systems.
Drive business workflow automation initiatives that reduce administrative burden, improve efficiency, and enhance the patient, staff, and donor experience.
Ensure that business applications and digital solutions are purposefully designed for PPIL (with PPFA as appropriate) to enable and expand patient care services, streamline front-line operations, and improve access to care.
Lead the established IT Steering Committeeâcomposed of the CFO, General Counsel, and VP of Medical Servicesâto guide technology investment decisions and ensure alignment with PPILâs strategic, financial, legal, and clinical priorities.
Oversee the IT Working Group, a cross-functional team of departmental leaders responsible for reviewing and vetting project proposals, confirming business requirements, and elevating qualified opportunities to the Steering Committee for prioritization and approval.
Strengthen governance practices by implementing transparent evaluation criteria, project scoring models, and progress reporting dashboards.
Identify and lead opportunities for managed services and cloud-based platforms that expand PPILâs technical capacity and operational agility.
Collaborate closely with clinical, operational, and administrative leaders to ensure that technology investments directly advance PPILâs mission, compliance standards, and patient-centered outcomes.
Establish a data governance framework that ensures integrity, security, and consistency across all clinical, operational, and financial systems.
Advance Tableau Cloud analytics capabilities to provide near-real-time visibility into performance metrics.
Partner with PPIL leaders to develop dashboards that drive accountability, compliance, and decision support.
Integrate multiple systems to enable unified data access and enhance enterprise intelligence.
Rebuild and mentor a high-performing IT leadership team focused on reliability, transparency, and customer service.
Lead recruitment and professional development to address skill gaps and build future-ready capabilities in data, cloud, and cybersecurity.
Promote a culture of accountability, cross-functional collaboration, and continuous improvement within the BOT team.
Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.
Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.