Vice President of ICF Operations

RHA Health Services • Raleigh, NC

16d

About The Position

We are hiring for: Vice President of ICF Operations Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Now Hiring: Vice President of Operations – ICF Services We’re seeking a dynamic and experienced Vice President of Operations to lead and oversee our large-scale Intermediate Care Facilities (ICF) supporting individuals with intellectual and developmental disabilities. This senior leadership role is responsible for driving high-quality care, regulatory compliance, operational excellence, and team performance across multiple ICF settings. The ideal candidate brings extensive leadership experience in ICF environments, with a deep understanding of CMS regulations, survey readiness, interdisciplinary team coordination, and person-centered service delivery. A successful track record of managing large, complex facilities, leading diverse teams, and achieving measurable outcomes is essential. Join us and help shape the future of care by ensuring our ICFs remain safe, supportive, and empowering environments for the people we serve.

Requirements

• Bachelor’s degree in Human Services, Business Administration, Health Administration, or a related field strongly preferred. Equivalent work experience may be considered.
• Minimum of 5 years working in IDD services, including at least 2 years in a regional leadership role with responsibility for multi-site operations.
• Proven leadership and decision-making abilities.
• Strong understanding of IDD-related regulations and service models.
• Exceptional organizational, financial, and interpersonal skills.
• Ability to balance multiple priorities in a dynamic environment.
• Professional demeanor with the ability to effectively represent the organization in internal and external settings.

Responsibilities

• Leadership and Strategy Set regional objectives and drive operational strategies that align with the company’s mission, values, and strategic plan.
• Provide strong, value-driven leadership to all regional employees, including Executive Directors, Business Office Managers, and Executive Assistants.
• Promote company goals and service philosophy to internal teams and external stakeholders, including families, regulatory agencies, and the public.
• Serve as a role model and ambassador for the organization, maintaining a positive and professional presence in all settings.
• Operational Oversight Oversee the day-to-day operations of residential, day, and/or community-based programs, ensuring consistent delivery of high-quality, person-centered services.
• Ensure appropriate resource allocation, staffing coverage, and operational efficiency across all service areas.
• Monitor and address performance metrics, ensuring adherence to organizational policies and key performance indicators (KPIs).
• Approve and monitor regional and development budgets in coordination with Financial Services and the COO.
• Human Resources and Talent Management Ensure responsible hiring, promotion, progressive discipline, and termination processes are implemented in accordance with company policy.
• Lead efforts to develop and retain high-performing teams through timely training, performance evaluations, coaching, and succession planning.
• Support ongoing professional development for clinical staff, administrators, and direct support teams.
• Financial Oversight Lead regional financial planning and oversight, including budget development, forecasting, and cost management.
• Monitor service utilization, staffing models, and billing to ensure financial performance aligns with organizational goals.
• Collaborate with the finance team to proactively manage fiscal health and mitigate operational risks.
• Regulatory Compliance and Quality Assurance Ensure full compliance with federal, state, and local regulations as well as company policies and contractual obligations.
• Remain current with changing regulatory and payer requirements; implement necessary changes across the region.
• Partner with quality and compliance departments to ensure licensing readiness and successful audit outcomes.
• Community and Stakeholder Engagement Build and maintain strong community partnerships through active participation in local chambers, events, and initiatives that enhance visibility and reputation.
• Identify and pursue strategic growth opportunities within the region, including service expansion and new program development.
• This position directly supervises Regional Business Office Managers, Executive/Admin Assistants and Executive Directors. The Vice President provides overall leadership and indirect oversight for all employees within the assigned region.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Executive