Vice President of Franchise Operations

Special Strong Corporate•McKinney, TX

43d•$130,000•Remote

About The Position

Own the operational engine of a fast-scaling national franchise system. Special Strong is growing aggressively and expanding from 25 to 100+ locations in the next 1–2 years. We’re hiring a VP of Franchise Operations who can elevate unit performance, strengthen systems, and drive operational excellence across the network. This role is for a high-capacity operator—someone who can turn strategy into execution, improve franchisee performance, and build scalable systems for rapid growth.

Requirements

7–10+ years of leadership in franchising or multi-unit operations.
Proven success improving franchisee performance and scaling systems.
Strong command of KPIs, financials, and operational execution.
Excellent leadership, communication, and strategic problem-solving skills.
Bachelor’s degree required; MBA preferred.

Nice To Haves

EOS experience a plus.
Fitness, wellness, or service-based franchise background preferred.

Responsibilities

Build and execute operational strategies that improve scalability and profitability.
Oversee franchise operations, training, compliance, and franchisee support functions.
Implement systems, processes, and technology that streamline operations.
Manage KPIs, performance reviews, and operational improvement initiatives.
Ensure brand standards, legal requirements, and operating protocols are followed.
Partner with CEO, marketing, and development on new market openings and onboarding.
Coach regional managers and ops staff; create a culture of accountability.
Drive cost control, efficiency, and data-driven decision making.
Support franchise owners with high-quality communication, guidance, and problem solving.
Provide clear operational insights, risks, and opportunities to senior leadership.