Vice President, Managed Services

DMI•Cincinnati, OH

About The Position

Organizations today depend on resilient mobility platforms, wireless infrastructure, and intelligent contact center operations to stay connected with employees and customers anywhere in the world. We are seeking an exceptional Vice President of Managed Services to lead and scale our national managed services organization across commercial enterprises and federal government agencies. This executive will drive strategy, operational excellence, and service innovation across mobility, wireless solutions, and mobile-enabled contact center environments. This role is designed for a transformational leader who thrives in complex environments where technology, operations, and customer experience intersect. The ideal candidate has deep experience delivering mission-critical managed services, building high-performing teams, and supporting both commercial enterprises and federal clients operating in secure, regulated environments. As Vice President, you will shape the strategic direction of our managed services portfolio while ensuring operational performance, client success, and scalable growth across a rapidly evolving mobility and wireless landscape. The Vice President, Managed Services will lead the strategy, delivery, and operational performance of a national managed services organization supporting enterprise and federal clients. This leader will oversee a broad portfolio that includes: Managed mobility services Wireless infrastructure and device lifecycle solutions Mobile-enabled contact center environments Field mobility and workforce enablement Secure enterprise communications and connectivity The SVP will partner closely with executive leadership to drive innovation, expand service capabilities, and position the organization as a trusted technology partner for mission-critical operations.

Requirements

20+ years of progressive leadership experience in managed services, enterprise mobility, telecommunications, or technology operations
Demonstrated success leading large-scale service delivery organizations
Experience supporting both commercial enterprise clients and U.S. federal government environments
Deep expertise in wireless technologies, enterprise mobility solutions, and managed mobility services
Leadership experience overseeing contact center operations or mobile-enabled customer engagement environments
Proven track record building high-performing operational teams and scalable service delivery models
Strong executive presence with the ability to engage C-suite leaders and federal stakeholders
Successful completion of a Fingerprint background investigation.
Must be a U.S. Citizen

Nice To Haves

Managed Mobility Services (MMS)
Telecom Expense Management (TEM)
Wireless carrier ecosystems and device OEM partnerships
Federal contract environments and secure government technology programs
Mobile workforce enablement solutions
Cloud-based contact center platforms
Enterprise IT service delivery frameworks (ITIL or similar)
Strategic thinking and enterprise leadership
Operational discipline and service excellence
Client partnership and executive engagement
Technology fluency across mobility and communications platforms
Data-driven decision making
Ability to lead organizations through growth, scale, and transformation

Responsibilities

Managed Services Strategy & Growth: Define and execute the enterprise managed services strategy across commercial and federal markets. Expand service offerings across mobility, wireless infrastructure, and digital customer engagement platforms. Identify new growth opportunities within enterprise and government sectors. Partner with sales leadership to support strategic client acquisition and expansion initiatives.
Operational Leadership & Service Delivery: Lead the operational delivery of managed services across a diverse national client base. Ensure consistent service excellence across all environments including high-availability federal and enterprise deployments. Establish scalable operational frameworks that support rapid growth while maintaining high performance and reliability. Drive continuous improvements in service delivery, operational efficiency, and customer outcomes.
Mobile Contact Center & Customer Engagement: Oversee managed services supporting mobile-enabled contact center operations. Ensure contact center environments leverage mobility, wireless connectivity, and modern communications technologies. Improve service quality, responsiveness, and digital engagement capabilities across client environments. Introduce innovations that enhance customer experience and workforce productivity.
Wireless & Mobility Solutions Leadership: Lead managed services supporting enterprise wireless ecosystems and mobility platforms. Oversee device lifecycle management, connectivity solutions, and mobility governance frameworks. Ensure secure, scalable deployment of wireless technologies across distributed workforces. Maintain strong partnerships with wireless carriers, device manufacturers, and technology vendors.
Federal Client Delivery & Compliance: Ensure managed services operations align with federal compliance, security, and regulatory standards. Lead service delivery models capable of supporting mission-critical government programs. Collaborate with federal program leadership to ensure operational excellence across government contracts. Maintain strict adherence to security, compliance, and operational governance requirements.
Data & Service Intelligence: Develop data-driven operational frameworks that measure service performance and client value. Implement executive dashboards and analytics platforms tracking: Service reliability Customer satisfaction Mobility utilization Contact center performance Cost optimization Use analytics to drive proactive service improvements and strategic decision-making.
Organizational Leadership & Talent Development: Build and lead a high-performing national managed services organization. Develop strong leadership teams across operations, service delivery, and client engagement. Foster a culture centered on accountability, innovation, and operational excellence. Attract and retain top talent across technology, operations, and customer service functions.
Executive & Client Engagement: Serve as a senior executive sponsor for key enterprise and federal client relationships. Engage directly with C-suite leaders and agency stakeholders to ensure strategic alignment and service success. Represent the managed services organization in executive leadership discussions, industry events, and strategic partnerships.

Benefits

Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

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