Vice President - Global Fund Services Operations Service Delivery

JPMorgan Chase & Co.•Boston, MA

71d

About The Position

Join our team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies. As a Fund Servicing Manager III within JPMorganChase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement.

Requirements

Bachelor's degree (or equivalent experience)
Demonstrated expertise in fund servicing operations, with at least seven years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities.
Proven people leadership: building teams, coaching, performance management, workforce planning.
Strong stakeholder management, influence, and negotiation skills in a matrixed environment.
Excellent written, verbal, and presentation skills with senior stakeholders
Demonstrated ability to interpret customer needs and generate innovative solutions in a fund servicing environment.
Proven experience in strategic planning and administering projects, programs, or systems in a financial services setting.
Advanced proficiency in listening and questioning, with a track record of using these skills to address complex issues in fund servicing.

Nice To Haves

Experience in stakeholder management and emotional intelligence.
Ability to drive mutually beneficial outcomes in a cross-functional team environment.
Strong conflict resolution and mentoring skills.
Extensive experience in the financial services industry, particularly commercial or investment banking, with strong leadership and team management skills that inspire high performance.
Continuous improvement mindset: identify opportunities for process enhancements and implement changes that elevate client experience, control, and efficiency.
Cultural intelligence and tech/data literacy: engage effectively with diverse clients and global teams, using data and technology to design innovative, scalable solutions.

Responsibilities

Oversee the execution of fund servicing operations, ensuring compliance with regulatory requirements and maintaining high service standards.
Utilize advanced listening and questioning skills to interpret customer needs, identify trends, and generate innovative solutions.
Implement strategic plans and administer projects to achieve objectives, leveraging process automation and continuous improvement techniques.
Mentor a diverse team, fostering an inclusive environment and promoting professional growth while ensuring quality service delivery.
Establish and maintain productive relationships with stakeholders, using emotional intelligence and stakeholder management skills to drive beneficial outcomes.
Serve as an escalation point of contact for daily client queries, ad-hoc requests, change deliveries and internal issues.
Lead and coach a client-facing team; set goals, develop talent, and foster accountability and collaboration.
Supervise incident and issue management, ensuring durable resolutions and proactive prevention measures.
Oversee client change requests, including migrations and reporting model updates, partnering with internal teams for smooth execution
Contribute to strategy execution, including automation, standardization, and scalability initiatives across global service centers.
Support commercial objectives by safeguarding client satisfaction and promoting expansion opportunities.