Vice President, Client Services

Sirona Medical•San Francisco, CA

3d•$215,000 - $235,000

About The Position

About Sirona Medical At Sirona Medical , we’re building software that enables physicians to work as fast as they can think. Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems . Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in. We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS —a unified, AI-powered operating system powering the entire radiology workflows. How Sirona Solves the Problem Sirona is uniquely positioned to transform the way radiology is practiced . We're delivering the organizational shift that both individual radiologists and entire practices urgently need: A unified , intuitive, and platform-agnostic solution A streamlined workspace that makes every part of the radiologist’s workflow faster and easier The freedom to read from anywhere, for anyone By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings , Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes. For more information, please visit https://sironamedical.com/join/ . The Vice President of Client Services is a senior leadership role responsible for ensuring Sirona customers realize meaningful, measurable value from our platform from implementation through long-term partnership. This role owns the full post-sale customer experience and leads the teams accountable for implementation, support, integrations, and customer success. The VP, Client Services will build a scalable services organization, establish strong operational rigor, and partner closely cross-functionally to ensure new capabilities are successfully adopted by customers. This is a high-impact role for a leader who thrives in growth environments, enjoys building systems and teams, and wants to leave a lasting mark on how a company scales. The VP, Client Services reports to the Chief Product Officer and is a key member of the company’s leadership team. This is a rare opportunity to shape how a category-defining healthcare technology company delivers value to its customers at scale. You’ll lead a critical organization, partner with world-class product and engineering teams, and help define the culture and operating model that will carry Sirona through its next phase of growth. If you are excited about building teams, creating systems that scale, and making a real impact on patient care, we’d love to meet you.

Requirements

15+ years of experience leading client services, customer success, professional services, or similar organizations
Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments
Experience partnering deeply with Product and Engineering teams

Nice To Haves

Experience supporting or scaling international customers and services operations is a strong plus
Healthcare, radiology, or regulated-industry experience strongly preferred
A systems thinker who enjoys building structure where it doesn’t yet exist
Comfortable holding leaders accountable while building trust and alignment
Energized by growth, ambiguity, and the challenge of scale
Strong executive presence with the ability to influence across functions
A values-driven leader who models ownership, transparency, and collaboration

Responsibilities

Own end-to-end customer outcomes across the post-sale lifecycle, from implementation to renewal and expansion
Ensure customers achieve predictable time-to-value, strong adoption, platform stability, and long-term success
Serve as the executive escalation point for critical customer issues and relationships
Lead and develop senior leaders across: Implementations Support & Integrations Customer Success
Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement
Design clear roles, career paths, and operating expectations as the organization scales
Partner with Product, Enablement, and Engineering to ensure services readiness for all product releases
Ensure that what Sirona ships is not just delivered, but successfully adopted in the real world
Establish durable feedback loops from customers and the field into product strategy and prioritization
Define and own services KPIs and OKRs, ensuring progress is visible and measurable
Design scalable processes, tools, and playbooks that support growth without sacrificing quality
Balance standardization with flexibility across customer segments and use cases
Partner closely with: VP Product on roadmap alignment and customer feedback Enablement on readiness, training, and field communications Sales on customer transitions, expectations, and expansion Director of Operations on planning cadence, metrics, and execution discipline