Vice President, Client Operations Manager - Conventional Trust Client Platform

BNY External Career Site • Pittsburgh, PA

1d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Operations Manager - Conventional Trust Client Platform to join our Transaction Processing team. This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
• Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Supervisory experience managing a small Client Processing team.
• Foundation in transaction banking and product knowledge: Loans, Funds, CLOs, Cash Management, Trades, Payments
• Experience in an operational area and/or client services preferred.
• Excellent customer focus, time- management and relationship management
• Possess excellent interpersonal skills and positive attitude.
• Strong analytics skills and detail-oriented.

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees