Vice President, Activation Platforms

Optimum•Town of Oyster Bay, NY

About The Position

We are seeking a skilled and accomplished Vice President of Activation Platforms which is a transformational technology leader, responsible for driving the vision, strategy, and execution of next-generation platforms for network operations, service assurance, provisioning, inventory, and performance management supporting the Optimum services. These mission-critical platforms underpin network operations, customer experience, and revenue management, forming the backbone of our digital ecosystem. This executive will play a pivotal role in shaping the future of our technology landscape, leading large-scale transformation programs to modernize and simplify service and billing platforms capabilities. The VP will champion automation, cloud adoption, and data-driven intelligence to deliver seamless, scalable, and future-ready platforms that elevate both operational efficiency and customer experience. Partnering closely with product, engineering, network operations, and business leaders, the VP will influence enterprise-wide decisions, forge strategic vendor alliances, and build high-performing global teams to deliver measurable business impact. This role demands visionary leadership, deep domain expertise, and a proven track record of steering complex, multi-year technology transformations in fast-paced, high-growth environments.

Requirements

Bachelor’s degree in computer science, Engineering, or related field (Master’s degree preferred).
15+ years of experience in telecommunications or large-scale technology organizations, with at least 8 years in senior leadership roles focused on service and billing platforms.
Proven track record of delivering major transformation programs (order management, inventory, provisioning, service assurance, billing, CRM, etc.).
Deep understanding of telecom network and service lifecycle management, including integration with ITSM, AIOps, and customer experience platforms.
Strong experience with cloud migration, API-driven architecture, and emerging technologies (AI/ML, orchestration, DevSecOps).
Exceptional stakeholder management skills, capable of influencing C-suite, business partners, and external vendors.
Financial acumen to understand and articulate the company's profits and losses, contributing as a leader in ROI and budget analysis.
Demonstrated data literacy in support of engineering delivery and operations decisions.
Deep architecture design experience, consulting teammates on specific difficult areas of the design and setting up new projects for architectural success.
Demonstrated understanding of technical debt as a long-term budgeting and risk management tool, articulating when to incur more and when to pay it down.
Expertise with popular frontend and services programming languages across a range of device types, databases, devops automation, and workflow tools.
Demonstrated commitment to ongoing learning and professional development in the field of product development.
Exceptional customer communication, leadership, and interpersonal skills. Ability to make informed decisions under pressure and effectively manage engineering deliveries in support of an exceptional customer experience.
Ability to articulate complex technical capabilities to technical and non-technical audiences in a manner that allows them to understand how they work and why they were selected.
Demonstrated ability to drive process improvements and optimize operational efficiency. Project management skills and the ability to oversee multiple initiatives concurrently.
Proven ability to implement Agile at scale.

Responsibilities

Define and execute the transformation strategy aligned with corporate objectives and technology roadmap.
Drive standardization, simplification, and automation across all domains to improve agility, reduce costs, and accelerate time-to-market.
Ensure compliance with telecom regulations, taxation, data privacy, and financial controls.
Support audits related to service activation accuracy, revenue recognition, and regulatory reporting.
Own disaster recovery, business continuity, and incident response for activation platforms.
Build strong partnerships with business stakeholders, ensuring platforms meet evolving customer, operational, and financial needs.
Lead large-scale modernization programs, including architecture redesign, platform consolidation, and integration with cloud-native and AI-driven solutions.
Oversee vendor selection, contract negotiation, and management of strategic technology partnerships.
Ensure successful execution of multi-year transformation initiatives, balancing innovation with operational stability.
Transforms ideas into elegant and simple architectures and software designs that are validated within budget and technology constraints.
Anticipates the delta in effort between options with functional partners.
Coaches’ others on best practices for architecture, software design, coding, and documentation.
Ensures regulatory and corporate policy compliance, consistently employing privacy / security by design.
Advocates for the importance of continuous, rapid testing and learning.
Drive high system availability, scalability, and resilience across all platforms.
Partner with Network Operations, IT, and Service Management to improve order-to-activation, service assurance, billing accuracy, and customer experience.
Establish OKRs and governance models to track performance, quality, and cost efficiency.
Establish KPIs for service performance, MTTR, SLA adherence, and customer impact.
Build and lead a high-performing global organization encompassing architecture, engineering, program management, and operations.
Foster a culture of collaboration, accountability, continuous improvement, and innovation.
Develop future technology leaders and ensure strong succession planning.