Vibes/SCADA CRO Specialist

Vanderlande•New York, NY

22h•$25 - $33

About The Position

About Vanderlande Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Vanderlande’s JFK Team is responsible for the Operations and Maintenance of the Material Handling Systems at Terminal One. You are responsible for monitoring Baggage controls applications (VIBES High Level Controls Software) and IT systems. You manage the flow in the baggage system and adjust where needed (applying contingencies, reschedule and reassign flights and chute assignments, etc). You are responsible for finding and resolving system issues (incident management), researching problem solutions (problem management) and advising changes (change management) for operational systems. You will be in frequent contact with customers, partners, suppliers, your colleagues in the O&M team to ensure the baggage operations runs smoothly. The Vibes Support Specialist reports directly to the Operations Manager.

Requirements

2+ years' experience in Airport / Warehouse or Operations
Experienced in managing 24/7 mission critical systems in complex IT environments.
Associates Degree in Operations or related fields.
Experience in coordinating and monitoring Airports operations systems (SCADA/ Flight planning).
Must be able to attain and sustain an Airport I.D. Badge
Exceptional communication skills and customer service orientation.
Ability to work under pressure on mission critical systems.
Good knowledge of IT infrastructure (i.e. network: technology/protocol, hardware: server/client)
Good knowledge of baggage operational processes and high-level controls applications
Strong analytical and problem-solving capabilities.
Good knowledge of complex electromechanical systems
Experience in manipulation and extracting of log files and information from several sources.
Good understanding of underlying technologies hosting applications, databases, application servers, web servers, client installations.

Nice To Haves

Bachelor’s Degree in Operations or Engineering preferred
Conveyor services or material handling services experience
Affinity with intralogistics and operational environments, preferably a background in automated handling systems, the capital goods industry and/or system integration business (warehouses, logistics, airports baggage handling systems).
Excellent communication skills, experience working in a customer service role.
ITIL foundation v3 or v4 certification a plus.

Responsibilities

Monitoring the SCADA system to oversee the operation of the baggage handling system.
Responding promptly to alarms, alerts, and system notifications to address issues and maintaining system performance.
Coordinating with operation team, maintenance personnel, and relevant stakeholders to resolve operational issues and minimize downtime.
Following and making preparation for preventive maintenance tasks and assist maintenance teams.
Generating reports on system performance, incidents, and maintenance activities.
Implementing operational procedures and protocols to optimize the efficiency of baggage handling operations
Work with customers and colleagues to guide daily operations using high-level controls software.
Acts as a single point of contact and initial level for all operational issues and customers’ requests
Communicate system disruptions to customers and stakeholders – explain problems, provide solutions, initiate contingency protocols, reschedule flights/bags and reroute in system, collect and log information (ITSM tools and/or CMMS systems), Initiate incident management ITIL process in case of issues; handle first level incidents, and manage escalation to remote helpdesk
Research system issues by analyzing processes and data, innovate new solutions and prevent future disruptions.
Manage routing and functional escalation to other support teams (f.e. based in Atlanta, Canada or Europe or provide by third party suppliers), including escalation in case of major incidents.
Clearly report to our customer and stakeholders on the status of the system and BHS operations according to the service level agreements with support of the operations manager.
Work with customers and colleagues to guide daily operations using high-level controls system (VIBES)
Resolving hardware and software faults whist minimizing operational disturbances.
Set up and maintain back-up and recovery procedures trial contingency plans on a regular basis with the support of the IT Engineer
Proactively monitor IT infrastructure and applications.
Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.
Monitor system status, balancing, statistical reports, and make-up assignments for the user airlines.
Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.
Analysis of existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.
Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of fallback tags, coordination with user airlines, etc.).
Ensure smooth daily start-ups by reviewing start-up check lists and procedures
Determine/coordinate configuration changes to bypass off-service conveyor
Report and track service calls and technical issues internally
Generate and distribute work orders thru CMMS system, including closing completed work order
Generate weekly and monthly reports
Perform regular Preventative Maintenance (PM) of Control Room equipment
Determines sequence and approach with little assistance
Carries out a variety of control room activities with little assistance
Communicates regularly with customers and technicians over the phone and radio

Benefits

Full-time (40 hours a week) Effective 1st day of employment.
Health insurance (Medical, Dental, Vision)
Paid Time off
Vanderlande offers free Short-Term Disability, Long-Term Disability, Basic Life Insurance and AD&D and an Employee Assistance program.

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