Veterinary Technician Senior Manager

The Marine Mammal Center•Sausalito, CA

2d•$81,120 - $93,600•Onsite

About The Position

The Veterinary Technician Senior Manager is responsible for the direction and oversight of the team of Registered Veterinary Technicians (RVTs) at The Marine Mammal Center’s main hospital located in Sausalito, California. As a member of the Hospital Operations Department leadership team, this role contributes to the overall direction, strategy, and operational excellence of the hospital. They provide oversight and direction for the daily operations of the RVT team in support of veterinary and husbandry needs of the patients in care. This position serves as manager and mentor of the RVT team, fostering professional development, competency growth, and a collaborative team environment while ensuring adherence to best practices in marine mammal medicine. The Veterinary Technician Senior Manager works collaboratively to ensure integration between clinical and animal husbandry functions, supporting alignment with organizational practices in marine mammal medicine, research activities, and Teaching Hospital program initiatives to advance the Center’s mission and strategic priorities.

Requirements

Strong commitment to the mission of the Marine Mammal Center.
Ability to oversee and ensure staff proficiency in veterinary clinical procedures, providing mentorship, training, and quality assurance.
Ability to oversee patient monitoring and guide staff in responding effectively to changes or emergencies, ensuring calm, accurate, and protocol-driven care.
Broad background and robust skillset in advanced veterinary nursing tasks, and the ability to train others to perform them as well.
Ability to supervise the safe and competent use of veterinary equipment (e.g., anesthesia, digital x-ray machines, ultrasound, endoscopy, lab equipment), ensuring staff are trained, safe, and compliant with protocols.
Strong communication skills, with the ability to convey information clearly and foster transparent communication across teams, departments, and volunteers.
Demonstrated decision-making and judgment skills, with the capacity to prioritize, allocate resources, and make sound operational choices in complex situations.
Ability to mentor and instruct students and staff at differing stages of their career path, demonstrating patience, adaptability, and commitment to professional development.
Ability to oversee accurate medical recordkeeping, ensuring data entry, compliance, and integrity within the medical recordkeeping system and other databases.
Ability to translate management directives into clear staff priorities, ensuring alignment between daily work and organizational objectives.
Capacity to work independently while exercising managerial judgment, ensuring projects, priorities, commitments, and deadlines are met.
Ability to gather, analyze, and interpret data to identify potential problems and implement effective solutions.
Ability to build collaboration across diverse teams, fostering open communication, shared responsibility, and mutual respect.
Adaptability and resilience in the face of change, with the ability to model learning and growth from challenges and feedback.
Strong organizational and leadership skills, including attention to detail, time management, and the ability to coordinate multiple priorities simultaneously.
Skills using Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and videoconference technology (Slack, Teams, Zoom).
Ability to establish and maintain effective working relationships with staff, volunteers, training participants, and members of the public.
Ability to practice self-awareness and respect while engaging with staff, volunteers, training participants, and members of the public.
Willingness to support and participate in the Center’s diversity, equity, and inclusion programs.
This position requires a combination of education and experience equivalent to graduation from a Veterinary Technology Program and 5 years of clinical experience in a high-volume private practice or zoological setting and 3 years of people management.

Responsibilities

Hire, train, mentor, and manage staff, ensuring individual and team development, alignment with goals, and adherence to policies and protocols.
Mentor and provide for professional development of staff, fostering professional growth and ensuring the expansion of skillsets to maintain standards of care and encourage professional growth.
Provide coaching to strengthen internal communications within the team and across departments, creating a positive, supportive, and team-oriented work environment.
Meet with staff to identify and resolve problems; perform personnel actions such as approving timesheets and evaluating performance.
Provide mentorship, instruction, and supervision to participants in the Center’s Teaching Hospital programs.
Participation in team, department, and organizational leadership and strategy meetings and workshops as requested.
Provide guidance, advice, and judgement determinations for medical-related questions from animal care volunteers
Manage and mentor the veterinary technician team, providing clear daily workflow direction and assigning assignments with clinical priorities.
Oversee the implementation of hospital operations policies and procedures, ensuring compliance with permits, regulatory guidance, and organizational standards.
Ensure proper documentation, data accuracy, and compliance with medical recordkeeping (RUBY database), controlled substance handling, and safety protocols.
Collaborate closely with the Hospital Operations leadership team to ensure smooth clinical operations.
Provide consultation and guidance to California-based satellite facilities, consulting with the attending veterinarian as needed, to provide medical orders over-the-phone.
Manage medical supply inventories and coordinate procurement within budget guidelines.
Ensure the accurate maintenance of controlled drugs and drug logs.
Ensure the Clinical Wiki (repository of clinical SOPs) is kept updated with current procedures.
Ensure the Center’s reference materials, training courses, and Learning Management System (LMS) content reflect current protocols and practices.
Provide oversight and leadership in coordination of patient care activities, workflow management, and resource allocation to ensure clinical operations run at high efficiency.
Serve as a technical expert and problem-solve for complex clinical cases, ensuring adherence to established veterinary protocols.
Monitor patient progress and ensure timely communication of findings and treatment responses to veterinarians for review.
Continuously monitor and evaluate the efficiency and effectiveness of methods and procedures; identify opportunities for improvement and review with appropriate staff; direct the implementation of improvements.
Perform and oversee advanced technical procedures under the direction of the attending veterinarian, including patient assessments, diagnostic testing, imaging, sample collection, anesthesia administration, surgical assistance, and euthanasia.
Oversee the execution of veterinary orders, ensuring adherence to established medical protocols, and leading the technician team in maintaining high standards of care and safety in all clinical operations.
Ensure that all equipment is properly maintained, and that all personnel responsible for use of the equipment have the necessary training.
Ensure that the hospital areas are maintained and kept in compliance with the standards set by our regulating agencies.
Support the department’s budget development; track results to ensure alignment with key financial targets for expenses and/or revenue in collaboration with management; approve and monitor team expenditures.
Represent and promote the Center to donors, prospects, and partners as opportunities arise.
May occasionally support the cultivation of individual donors, grants, family foundations, and corporate sponsors in both written and verbal formats.
May actively serve on an organizational wide committee(s).
Support and prioritize the Center’s DEI objectives and integrate as opportunities arise.
Perform special projects and research as assigned.
Perform other duties as assigned.