Veterinary Technician/CSR
About The Position
Join Stoney Hills Veterinary Service, where we are committed to providing exceptional veterinary care and customer service. Our team is passionate about animal health and wellness, and we foster a supportive and compassionate environment for both our clients and their pets. We are seeking a dedicated and versatile Veterinary Technician/Customer Service Representative (CSR) to join our team. The ideal candidate will have a blend of technical veterinary knowledge and outstanding communication skills to provide excellent support to our veterinarians and exceptional service to our clients.
Requirements
- Previous experience in a veterinary or animal care setting is highly desirable.
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to multitask effectively in a fast-paced environment.
- Strong organizational skills with a keen attention to detail.
- Empathy and compassion for animals and their owners.
Nice To Haves
- Proficient in using veterinary practice management software is an asset.
Responsibilities
- Assist veterinarians with medical procedures, including examinations, laboratory tests, surgeries, and treatment of animals.
- Administer medications and vaccines under the supervision of licensed veterinarians.
- Provide educational information and support to pet owners regarding their pets’ health and wellness.
- Maintain accurate and organized medical records and logs for all animals.
- Manage and prioritize incoming calls, emails, and client inquiries to provide prompt and courteous service.
- Schedule appointments, manage the calendar, and ensure smooth client flow during office visits.
- Handle client billing and payment processing efficiently and accurately.
- Maintain a clean, safe, and well-organized reception and treatment area.
- Foster positive relationships with clients and team members, contributing to a collaborative and supportive work environment.
Benefits
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance and retirement plans (for eligible employees).
- Opportunities for professional development and continuing education.
- A supportive and collaborative team environment.
- Employee discounts on veterinary services and products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
