Veterinary Receptionist / Client Service Representative (CSR)
About The Position
Our veterinary hospital in Davie, Florida is seeking a professional, compassionate, and detail -oriented Veterinary Receptionist / Client Service Representative (CSR) to join our growing team. We proudly serve dogs and cats throughout Davie, Weston, Plantation, Fort Lauderdale, and surrounding Broward County communities. Our hospital is committed to high standards of veterinary medicine, preventative care, client education, and compassionate patient handling. As the first and last point of contact for our clients, this role is essential to delivering an exceptional veterinary client/patient experience. We are an educational veterinary hospital dedicated to raising the standard of care in South Florida. We believe that team culture and client communication is just as important as medical excellence. The Veterinary Receptionist / Client Service Representative is responsible for: This role requires a positive attitude, friendly demeanor, strong communication skills, attention to detail, emotional intelligence, and the ability to multitask in a fast -paced veterinary hospital environment. We are not a transactional veterinary clinic. We are building a new model of veterinary care through proactive education and positive hospital culture in Davie and Broward County that: As a CSR, you are not “just a receptionist.” You are a key part of the patient care journey. If you are organized, compassionate, proactive, and ready to contribute to a veterinary hospital that invests in education and excellence, we would love to meet you. Submit your resume and a short introduction about your goals and explaining why you are passionate about working in veterinary medicine.
Requirements
- Strong communication skills (written and verbal)
- Professional phone etiquette
- Excellent organizational skills
- Ability to multitask and prioritize under pressure
- Strong work ethic and reliability
- Strong attention to detail
- Compassion for animals and their families and overall client experience
Nice To Haves
- Experience as a Veterinary Receptionist or Client Service Representative
- Experience in a veterinary hospital, medical office, or animal care setting
- Bonus if experienced with IDEXX Cornerstone veterinary practice software
- Fear Free awareness or certification is preferred but not required.
Responsibilities
- Creating a welcoming and organized front desk environment
- Managing appointment scheduling and client communication
- Supporting hospital workflow efficiency
- Educating pet owners about services, policies, and preventative care
- Making the client experience positive and welcoming
- Greet clients and patients warmly upon arrival
- Answer multi -line phones professionally and efficiently
- Schedule appointments accurately and strategically
- Confirm appointments and manage follow -up reminders
- Explain hospital services, policies, and preventative care programs
- Provide clear communication regarding estimates and invoices
- Handle sensitive situations with empathy and professionalism
- Maintain accurate client and patient records
- Process payments and manage billing transactions
- Coordinate medical record requests
- Support prescription refill processing
- Assist with inventory coordination when needed
- Communicate clearly with veterinary technicians, doctors and team
- Help manage appointment flow and minimize wait times
- Support client education initiatives
- Maintain a clean, organized, and welcoming reception area
Benefits
- Paid time off
- Employee pet care discounts
- Ongoing professional and educational development opportunities
- Structured learning pathways
- Positive, team -centered culture
- Advancement opportunities within hospital operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
