Veterinary Client Service Representative

Charlotte Animal Referral & Emergency•Charlotte, NC

21h

About The Position

CARE | Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery. The Position: We’re looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required. The Schedule: We have the following schedules available: 8am - 4pm / 8am - 6pm 11am - 7pm / 11am - 9pm As a 24/7 hospital, we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage. What are your next steps? Our interview process consists of a phone interview, in-person interview and working interview. After you submit your application we will email you to schedule a phone interview.

Requirements

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Proficient with computers.
Experience in customer service.
Excellent written and verbal communication skills.
Emotional intelligence, self and social awareness

Nice To Haves

veterinary CSR experience is preferred but not required

Responsibilities

Greet clients and patients as they enter the hospital
Answer multi-line telephone
Check patients in as they arrive
Notify technicians when patients have arrived
Secure all documents prior to the arrival of patients for scheduled appointments
Scan and save documents according to protocols
Input patient and client information correctly into the electronic medical record
Other duties as assigned.