Veterinary Software Trainer

IDEXX•Portland, ME

12d•Remote

About The Position

This Veterinary Software Trainer position is within the IDEXX Veterinary Software division, known for developing groundbreaking products in the veterinary field. Veterinarians and their teams depend on Software Trainers (ST) to guide them in utilizing these software solutions effectively and to resolve technical issues that arise. We are seeking individuals, like you, who excel in communication, possess strong organizational skills, and approach every customer interaction with empathy and a spirit of teamwork. In your role as an ST, you will collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions. Your responsibilities will include implementing and providing training to the practice staff on effectively utilizing the IDEXX Practice Management Systems. Additionally, you will support customer needs post- implementation to enhance and optimize their use of the software solutions. As a member of the field team, you will operate and travel from a home office. You will leverage various programs to organize and plan your customer visits, allowing you to act as a genuine IDEXX Ambassador and be regarded by your customers as a reliable advisor. You are responsible for managing your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development. Occasionally, you will need to modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.

Requirements

Establishing relationships with individuals of diverse personalities is essential.
Embrace the opportunity to learn new things, welcome feedback about your performance, take part in purposeful practice sessions to boost your training, and be at ease with the ambiguity that comes with a global company that prides itself on continuous improvement and innovation.
To excel in this role, you should possess a minimum of two (2) years of experience within the veterinary industry, with a background in training and/or leadership being strongly preferred
You must effectively communicate and collaborate with customers, leaders, and colleagues.
Demonstrating the ability to cultivate strong partnerships with customers and peers will enable you to effortlessly gain confidence and trust from others
A proactive mindset is crucial for planning and prioritizing work in a dynamic environment and making quality and timely decisions.
Effective listening skills are imperative to ascertain customer needs, allowing you to adapt your approach and demeanor to various situations.
Collaborate with customers to guide and support the Change Management process that coincides with integrating a new system into their daily operations.
Proficiency in learning and using technology, including computers, tablets, printers, and smartphones, is required. Familiarity with computer networking is an added advantage.
Weekend hours and weekday overtime may be required.
Capable of standing/walking around continuously for up to 2 hours
May be required to lift, move and carry up to 50 pounds
Overnight travel is required. (3-4 nights per week on average)
Requires up to 80% National travel, both Air and Car travel
Must live within an hour of an International Airport
Valid Driver’s License required
Passport will be required

Nice To Haves

A background in training and/or leadership

Responsibilities

Implementing and providing training to the practice staff on effectively utilizing the IDEXX Practice Management Systems.
Support customer needs post- implementation to enhance and optimize their use of the software solutions.
Collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions.
Manage your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development.