Jr Software Trainer

CGI • Alexandria, VA

2d • Hybrid

About The Position

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Member, you have the opportunity to be a shareholder at CGI and join a family of 75,000 members strong. CGI Federal is seeking a Jr. Software Trainer to join our dynamic team to provide software training and support for a wide range of employees at a federal agency in Alexandria, VA. The successful candidate will be responsible for varying aspects of instructional curriculum development in a fast-paced and innovative environment. Trainers are expected to provide classroom and remote training as well as phone, chat room or desk-side assistance for federal staff. In addition, Trainers may also help create computer-based training modules. Experienced teachers/trainers are welcome to apply. Good communication skills, customer service skills, and teamwork skills are a must. We're a close-knit team that has access to global resources. You'll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers. Growth at CGI is driven by your goals, so if you were looking for an inclusive place where you're empowered to chart your own path, then we'd love to meet you. This position is located in our Fairfax, VA office with work performed at client site in Alexandria,VA; however, a hybrid working model is acceptable.

Requirements

• BA or BS degree from an accredited undergraduate program
• 2 years of teaching experience, preferably in an adult learning environment
• Customer service and customer satisfaction focus
• Windows 10, Microsoft Office, and basic computer skills and aptitude
• Good communication and presentation skills
• Must be able to work as scheduled. Standard work hours are Monday to Friday, between 8 AM and 5 PM, but occasionally classes or duties may start as early as 7 AM or finish as late as 8 PM

Nice To Haves

• Experience with developing training materials
• Experience with online learning, remote access, and collaboration tools
• Experience with technical writing/editing
• Experience with developing computer-based training or e-learning modules

Responsibilities

• Successfully complete internal training and stay current on all new automation tools
• Teach in-person and remote classes as scheduled, meeting requirements of the contract Quality Assurance Plan
• Provide on-call user support on proper use of all automation tools
• Carry out scheduled duties to cover Hotline, Chat Room and other support services
• Create quality instructional materials and perform well on other supplemental projects, as requested

Benefits

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible professionals
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees