Software Implementation Trainer

Global Payments Inc. • Atlanta, GA

1d • $75,000 - $80,000 • Remote

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Develop and deliver training programs on payment processing products, processes and technologies for both internal and external clients. Maintain and update training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide engaging presentations, demonstrations, testing guides, advice and consultancy relating to systems, products, technologies and processes. Evaluate to determine if business outcomes have been achieved both internally and externally. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge. Participate in regular team meetings and work cooperatively with team members on projects. Duties & Responsibilities Continued eagerness to learn new product(s), offer improvements on processes and work to give clients a top rated training experience. Delivers a range of simple to complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation and adult learning models. Become proficient with four ERPs and four or more products. Analyzes, researches and develops simple training content based on individual client needs, while following instructional design theory. Participates on internal teams- including supporting new product rollouts, the PLM process, and monthly product expert meetings. Tailors basic programs based on individual customer needs by reviewing internal materials and gathering necessary information. Provides skills-based coaching, knowledge development, training and support for colleagues and other departments. Provides on-site client support and training by advising on the applicable functionality of the system and ancillary products, primarily through following defined training materials with some deviation as needed. Takes the lead to deliver a basic training plan. Serves as the liaison between the client and TouchNet for all training through the project; however, training could be single trainer led. Develop discovery questions with clients and determine project scope. Determining best solutions for clients Work independently Serve as an escalation point for peers Standard office hours, with flexibility when needed. This is a description of the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Requirements

• Bachelor's Degree, additional experience in lieu of degree will be accepted
• Typically, minimum 5 years relevant experience.
• Training delivery experience; relevant subject matter experience
• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Subject Matter Knowledge - Proficient in multiple products and technologies; good understanding of cross-functional dependencies
• Training Delivery - Ability to dissect and transfer knowledge to diverse audiences
• Training Design - Ability tailor training content to meet audience requirements
• Communication - Professional written and verbal communication

Nice To Haves

• Typically, minimum 7 years relevant experience
• Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language
• Experience in training or teaching adults
• Relevant training certification.

Responsibilities

• Develop and deliver training programs on payment processing products, processes and technologies for both internal and external clients.
• Maintain and update training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance.
• Provide engaging presentations, demonstrations, testing guides, advice and consultancy relating to systems, products, technologies and processes.
• Evaluate to determine if business outcomes have been achieved both internally and externally.
• Follow up to ensure continuous improvement.
• Proactively expand existing and build new knowledge.
• Participate in regular team meetings and work cooperatively with team members on projects.
• Continued eagerness to learn new product(s), offer improvements on processes and work to give clients a top rated training experience.
• Delivers a range of simple to complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation and adult learning models.
• Become proficient with four ERPs and four or more products.
• Analyzes, researches and develops simple training content based on individual client needs, while following instructional design theory.
• Participates on internal teams- including supporting new product rollouts, the PLM process, and monthly product expert meetings.
• Tailors basic programs based on individual customer needs by reviewing internal materials and gathering necessary information.
• Provides skills-based coaching, knowledge development, training and support for colleagues and other departments.
• Provides on-site client support and training by advising on the applicable functionality of the system and ancillary products, primarily through following defined training materials with some deviation as needed.
• Takes the lead to deliver a basic training plan.
• Serves as the liaison between the client and TouchNet for all training through the project; however, training could be single trainer led.
• Develop discovery questions with clients and determine project scope.
• Determining best solutions for clients
• Work independently
• Serve as an escalation point for peers

Benefits

• Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
• To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees