Veterinary Referral Coordinator

BluePearl Pet Hospital•Langhorne, PA

4d•Onsite

About The Position

BluePearl Pet Hospital in Langhorne, PA is now hiring for a professional, customer-service oriented Referral Coordinator to join our team! Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some amazing veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Requirements

You are proactive, can work independently and structure your time well.

Responsibilities

Schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
Confirm appointments with detailed text, phone and email communications and ensure that clients questions are met before appointments.
Resolve any case-related concerns prior to appointment.
Maintain assigned specialty service(s) email and follows departmental email triage procedures.
Gather pertinent information to ensure client understands financial obligations.
Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
Perform post-procedural and post-surgical phone call follow up with clients.
Receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
Work with primary DVMs regarding requests and routine questions.
Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
Ensure necessary communication regarding treatment is provided timely and documented appropriately.
Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.
Work along side the Client Service team and support the front desk needs and will be scheduled part of your time on the desk.
Work 1-3 holidays per year (based on needs of the hospital and staffing).

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Our associates are leveled by their skillset and move up in level as they gain more skills and experience.
We are focused on developing our associates into leaders through talent development programs and leadership workshops.
As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment