Veterinary Referral Coordinator

BluePearl Pet Hospital • Pittsburgh, PA

5d

About The Position

BluePearl Pet Hospital is now hiring for a professional, customer-service oriented Referral Coordinator to join our team! Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? This career in the North Hills will be will M-F 8a-5p. We will be focused on the varying specialty departments we have including emergency and outpatient ultrasound. A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case. As a BluePearl Veterinary Referral Coordinator: You schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments. You resolve any case-related concerns prior to appointment. You maintain assigned specialty service(s) email and follows departmental email triage procedures. You gather pertinent information to ensure client understands financial obligations. You act as primary point of contact for clients and potential clients in their assigned specialty service(s). You perform post-procedural and post-surgical phone call follow up with clients. You receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s) You work with primary DVMs regarding requests and routine questions. You provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients. You ensure necessary communication regarding treatment is provided timely and documented appropriately. You provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services. Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We value your health and well-being as an associate by providing you with the following: Medical, dental, vision, and life insurance options. Parental leave benefits Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals. Our hospitals are located throughout the country, most of which are open 24 hours a day, every day of the year. Types of BluePearl Hospitals: Specialty and 24/7 Emergency Specialty & After-hours Emergency 24/7 Emergency After-hours Emergency Specialty Only Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine. Mission: Our mission: Enriching lives through remarkable care for pets At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans. Our vision: To transform the delivery of veterinary care through specialty and emergency medicine.

Responsibilities

• You schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
• You resolve any case-related concerns prior to appointment.
• You maintain assigned specialty service(s) email and follows departmental email triage procedures.
• You gather pertinent information to ensure client understands financial obligations.
• You act as primary point of contact for clients and potential clients in their assigned specialty service(s).
• You perform post-procedural and post-surgical phone call follow up with clients.
• You receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
• You work with primary DVMs regarding requests and routine questions.
• You provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
• You ensure necessary communication regarding treatment is provided timely and documented appropriately.
• You provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Benefits

• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• Annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed