Veterinary Referral Coordinator

Fetch Veterinary•Brandon, FL

11d

About The Position

Fetch Specialty & Emergency Veterinary Centers is seeking a dedicated and detail-oriented Referral Coordinator to join our Guest Services team in Brandon, Florida. Fetch Specialty & Emergency Veterinary Centers is a family-owned network of hospitals dedicated to world-class veterinary medicine and hometown care. We’re proud of our compassionate, collaborative culture and our strong relationships with the veterinary community. Right now, we’re looking for a Referral Coordinator to help us strengthen those connections and ensure an outstanding experience for both our guests and our referring partners. What You’ll Do The Referral Coordinator combines exceptional guest service, a concierge-like approach, and detailed organizational skills to enhance the experience of our referring community. The Coordinator ensures a seamless referral process, providing personalized support to veterinarians, guests, and their beloved pets.

Requirements

Associate’s degree or higher in Animal Science, Medical Technology, Communications—or equivalent experience
3–5 years in animal health (referral setting preferred)
Strong knowledge of veterinary medical terminology and procedures
Excellent written and verbal communication skills
Compassionate, flexible, and highly customer-oriented mindset
Organized, collaborative, and comfortable problem-solving

Responsibilities

Serve as the main point of contact for referring veterinarians and their teams
Provide concierge service to our guests and their pets.
Direct cases to the appropriate Fetch service and ensure smooth communication
Field questions about our rVetLink portal and help troubleshoot as needed
Audit medical records to ensure thorough documentation and timely clinical summaries
Review outside prescription requests and process insurance claims
Look for opportunities to improve the referral experience and propose new ideas