Referral Coordinator

Regal Medical Group•Glendale, CA

6d•$21 - $22

About The Position

The Referral Coordinator is responsible for ensuring patients are authorized to for their specialty, surgical, and ancillary services. The Referral Coordinator ensures insurance is verified, authorizations are on file, and patients are notified of approved authorizations. The Referral Coordinator also assists throughout the office in various administrative capacities from scheduling appointments to reception and/or medical records releases. As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success. The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life. Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Requirements

High School graduate equivalent
Strong written and verbal communication skills
Knowledge of Microsoft Office required (Outlook, Excel, Word)
Medical terminology and/or previous medical office experience strongly preferred

Nice To Haves

Certified Medical Assistant certificate preferred, but not required
CPC certificate preferred, but not required

Responsibilities

Assists providers with authorizing services and equipment, such as home health, DME, physician appointments, specialist appointments, surgeries, imaging, sleep studies, etc.
Enters patient demographics and insurance information into EMR/EHR/Referral systems system accurately
Submit and tracks referrals and authorizations for professional services, procedures and medications
Follows up with patients to ensure arranged services are authorized and care received
Will assist with scanning and tasking and requesting medical records as needed
Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to patients and coworkers in a timely manner
Demonstrates honesty and integrity in everyday activities
Protects privacy for both patients and employees; ensuring all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public)
Recognizes when an error has been made and immediately reports to appropriate manager
Participates in “service recovery” through follow-up with an upset customer, gathering information, and demonstrating empathy
Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families. Functions as liaison between administration, patients, physicians, and other healthcare providers
Interacts professionally with other healthcare service providers
Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs
Participates in the efficient, effective, and responsible use of resources such as supplies and equipment