Veterinary Customer Service Representative

Family Pet Health Center • Mattawan, MI

9h

About The Position

Do you love animals and people?
Are you the kind of person who can turn someone’s stressful day into a better one with a smile and a kind word?
If so, we’d love to meet you!
We’re looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families.
💛 About Us
We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters.
🌟 What You’ll Do
As a key member of our front desk team, you’ll:
You’ll play a vital role in shaping every client’s experience — and we truly value that.
🐾 We’re Looking For Someone Who:
If you’re an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can’t wait to hear from you.
Apply today and help us make tails wag every day!

Requirements

• Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred)
• Communicates clearly, confidently, and kindly
• Excels at multitasking and staying organized in a busy environment
• Remains calm and professional in emotional or high-pressure situations
• Is reliable, detail-oriented, and team-focused
• Has genuine compassion for pets and the people who love them

Nice To Haves

• Has experience with practice management software (preferred)

Responsibilities

• Deliver outstanding client service in a fast-paced veterinary setting
• Manage a high-volume phone system and schedule appointments efficiently
• Check patients in and out while maintaining accurate medical records
• Communicate clearly with clients regarding estimates, services, medications, and hospital policies
• Coordinate with technicians and veterinarians to support smooth daily operations
• Handle emotional or sensitive client situations with empathy and professionalism
• Maintain a clean, organized, and welcoming front desk area

Benefits

• Competitive pay based on veterinary CSR experience
• Supportive leadership and a positive, respectful team culture
• Opportunities for growth within the practice
• Employee pet care discounts
• Uniform allowance
• A clinic that values experience, accountability, and collaboration
• Daily puppy kisses and kitty cuddles (the best perk!) 🐶🐱

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed