Veterinary Customer Service Representative
About The Position
Family Pet Health Center is seeking an experienced Client Service Representative to join our compassionate, team-oriented veterinary practice in Mattawan, MI. If you have a strong background in customer service—ideally in a veterinary or medical setting—and take pride in creating exceptional client experiences, we’d love to meet you. About Us We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration, and we strive to create a welcoming, supportive environment for both clients and staff.
Requirements
- 2+ years of customer service experience, preferably in a veterinary, medical, or healthcare setting
- Strong communication, multitasking, and problem-solving skills
- Ability to stay calm and organized in a fast-paced environment
- Reliable, detail-oriented, and team-focused
- Genuine compassion for pets and their people
Nice To Haves
- Experience with practice management software preferred
Responsibilities
- Deliver outstanding client service in a fast-paced veterinary setting
- Manage a high-volume phone system and schedule appointments efficiently
- Check patients in and out while maintaining accurate medical records
- Communicate clearly with clients regarding estimates, services, medications, and hospital policies
- Coordinate with technicians and veterinarians to support smooth daily operations
- Handle emotional or sensitive client situations with empathy and professionalism
- Maintain a clean, organized, and welcoming front desk area
Benefits
- Competitive pay based on veterinary CSR experience
- Supportive leadership and a positive, respectful team culture
- Opportunities for growth within the practice
- Employee pet care discounts
- A clinic that values experience, accountability, and collaboration
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
