Veterinary Customer Service Representative, CVES

Ethos Veterinary Health•Clarksville, TN

5d•$17 - $24

About The Position

Exemplify excellent customer service and honor hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries and documenting actions.

Requirements

Fluent English skills (speaking & reading) are required for the role

Nice To Haves

fluency in multiple languages a plus

Responsibilities

Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
Be aware of sensitive situations, showing compassion and empathy
Enter client, patient, rDVM and financial information into hospital system.
Schedule appointments for clients via telephone and in person
Maintain Google Sheets documents (referrals, cancellation list, etc)
Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
Process daily faxes/emails throughout the day as needed
Maintain cash drawer and cash deposits
Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager
Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience
Active demonstration of a “can do” attitude
On-call participation required (after training)