Veterinary Client Service Representative, VERC
About The Position
Veterinary Emergency Referral Center is looking to add an experienced overnight Veterinary Receptionist to our emergency animal hospital. Our team values top-quality medicine and works hard to stay up to date on the latest advancements and encourages continual growth! A skilled and motivated representative with attention to detail, strong communication skills with both clients and team members, and the ability to multi-task with a positive outlook in a fast paced environment. You enjoy interacting and building relationships with clients, understand the importance of clear & effective communication, and are committed to outstanding client service and exceptional patient care.
Requirements
- High School diploma or equivalent, 2+ years of Veterinary Customer Service or Hospitality Experience
- Basic knowledge of veterinary environment, terminology, and protocols.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
- Demonstrated professionalism in all interactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner.
- Attention to detail, alongside excellent verbal and written communication skills with both clients and team members.
- Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.
- Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
- Fluent English skills (speaking & reading) are required for the role
Nice To Haves
- fluency in multiple languages
Responsibilities
- Promoting and maintaining exceptional customer service.
- Handling busy, multi-line phone system.
- Scheduling appointments for all departments, check clients in and out.
- Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.
- Act as a liaison between clients and clinical staff, ensuring clear and concise communication.
- Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.
Benefits
- Uniform Allowance
- PTO
- Paid Holidays
- Employee Pet Discount
- 401k
- Medical/ Dental/ Vision
- Disability Insurance
- Life Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
