Veterinary Client Service Representative- Relief, AEHNT

Ethos Veterinary Health•Grapevine, TX

53d•$18 - $22•Onsite

About The Position

Are you passionate about both pets and people? Do you thrive in a fast-paced environment, bringing energy, enthusiasm, and exceptional multitasking skills? If so, you might be the ideal addition to the team at Animal Emergency Hospital of North Texas (AEHNT). We’re on the lookout for Relief Client Service Representatives to join our growing team! Animal Emergency Hospital of North Texas (AEHNT) is a premier emergency facility in Grapevine, proudly serving the community since 1998. Founded and supported by local veterinarians, our hospital is dedicated to delivering exceptional emergency and critical care services for companion and exotic animals when your primary veterinarian is unavailable. About the Role: As a Client Service Representative, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests. Why AEHNT? The Animal Emergency Hospital of North Texas (AEHNT) is a well-established, fast-paced, 24/7 practice with 12 doctors, located within a multi-specialty center that includes cardiology, surgery, ophthalmology, dermatology, dentistry, avian/exotics, and physical therapy services. Our team is always prepared to handle emergencies, with no appointments necessary. We operate on a first-come, first-serve basis, prioritizing patients with the most severe or life-threatening conditions through a thorough triage process. Our skilled veterinary team ensures that all dogs and cats, regardless of breed or size, receive top-notch care, from diagnostics to life-saving surgeries. For more information about our hospital, please visit https://aehnt.com Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Requirements

Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation