Experienced Veterinary Client Service Representative/Receptionist- Abingdon Square Veterinary Clinic - NY

Veterinary Innovative Partners•New York City, NY

4d•$21 - $26•Onsite

About The Position

Abingdon Square Veterinary Clinic is seeking a dedicated and customer-focused individual to join our team as a full-time Veterinary Client Service Representative/Receptionist . In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. Are you ready to take your skills to the next level in a beautiful, modern facility? At Abingdon Square Veterinary Clinic, we’re not just about top-notch care for our furry friends – we’re building a team that’s passionate about making a real difference! Our state-of-the-art clinic is located at 374 6th Ave, New York, NY , and we’re looking for an experienced, skilled Client Service Representative to join us as we elevate pet care to the next level. Why You’ll Love Working Here: Our gorgeous, spacious facility was built with both pets and people in mind: - 5 large, beautifully designed exam rooms - A cutting-edge surgical suite where precision meets comfort. - A dedicated dental suite with 2 dental tables to make every procedure smooth - An incredible staff lounge where you can relax, recharge, and enjoy top-tier amenities. - The latest in veterinary technology and a cloud-based medical record system to make your job easier and more efficient. At Abingdon Square, we believe that happy, healthy pets make happy people, and we go above and beyond to offer gold-standard veterinary care. Our services include routine and advanced soft tissue surgery, dental care, and urgent care during business hours. We're Fear Free, Feline Friendly Certified, and Human-Animal Bond Certified , because we know that caring for animals requires both skill and compassion. You can check out our amazing practice and get a glimpse of our new home at https://abingdonsquarevet.com The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Requirements

Previous experience working in a veterinary setting is required
Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Nice To Haves

Preferred experience using Vetspire practice management software

Responsibilities

Client Interaction and Communication: Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
Answer phone calls, address client inquiries, and provide information about our services and policies.
Check-In and Check-Out Procedures: Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide clients with detailed invoices and receipts.
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
Administrative Tasks and Record Keeping: Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
Handle administrative tasks such as filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Client Education and Support: Provide basic information about preventive care, vaccinations, and medications.
Assist clients with completing forms, explaining treatment plans, and addressing concerns.
Team Collaboration: Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.