About The Position

The University of Florida Veterinary Hospital at the World Equestrian Center (WEC), provides Small Animal primary care and urgent care services and Equine sports medicine, rehabilitation, and diagnostic imaging services. The Client Service Representative (CSR) is responsible for coordinating daily activity of patients, directing communications with clients during their visit, answering phones, and processing payments. Why work for UF? We know you care about your own pets as much as we do our patients, so we offer discounts on treatments, procedures, and even food for all our employees’ pets. We encourage you to join our team and grow with us to make a difference. The hospital requires coverage 24 hours/7 days a week. This position is required to cover assigned holidays throughout the year and may be required to participate in on-call duty. Schedule may change due to covering other shifts and it may be required to assist in other areas of the hospital depending on patient care needs. This position is considered essential personnel and requires a post-offer health assessment.

Requirements

  • Client Service Representative I: High school diploma and two years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience
  • Client Service Representative II: Associate’s degree and one year of relevant experience or high school diploma or equivalent and three years of relevant experience
  • Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time

Nice To Haves

  • Previous experience working in a Client Service position in a relevant field
  • More than two years of work experience loading, unloading, restraining, and handling horses

Responsibilities

  • coordinating daily activity of patients
  • directing communications with clients during their visit
  • answering phones
  • processing payments

Benefits

  • Competitive Salary
  • Extensive Medical Benefits (including health, dental and vision)
  • Shift Differentials
  • CE Opportunities
  • Paid Time Off & Paid Holidays
  • Employee Discount

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What This Job Offers

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1,001-5,000 employees

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