Veterinary Client Service Representative (CSR)

Birch Bark Veterinary Clinic•Gilford, NH

2d•$16 - $20

About The Position

Birch Bark Veterinary Clinic is seeking a compassionate, dependable, and highly organized Client Service Representative to join our close-knit team. As the first voice clients hear and the first face they see, our CSRs play a vital role in creating the warm, respectful, and personalized experience our practice is known for. We are a locally owned veterinary clinic built on relationships, trust, and teamwork — not a corporate environment. Our front desk team handles a fast-paced workload while maintaining professionalism, empathy, and efficiency.

Requirements

Proven customer service experience required
Excellent communication skills — kind, confident, and professional
Ability to multitask accurately in a fast-paced environment
Strong problem-solving skills and attention to detail
Comfortable learning and using computer systems (ezyVet experience a plus)
Compassion for animals and empathy for their owners
Dependable, punctual, and accountable
Positive attitude and willingness to contribute to a team environment

Nice To Haves

Veterinary, medical, or high-level service experience strongly preferred
Comfortable learning and using computer systems (ezyVet experience a plus)

Responsibilities

Provide warm, professional service to clients in person and by phone
Manage a high-volume, multi-line phone system
Schedule appointments while balancing medical urgency and doctor availability
Process invoices, payments, and financial transactions accurately
Maintain precise client and patient records
Coordinate communication between clients and medical staff
Manage prescription refill requests and follow-ups
Provide clear information about services, policies, and recommendations
Support clients during routine visits as well as stressful or emotional situations
Maintain an organized, calm, and efficient reception area
Assist the team wherever needed to ensure smooth daily operations