Veterinary Client Care Specialist

Ethos Veterinary Health • Latham, NY

4d • $22 - $28 • Onsite

About The Position

As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Requirements

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role.

Responsibilities

• Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Benefits

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = DOUBLE pay!
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Access to VetGirl Subscription
• Partnership with Penn Foster Veterinary Technology program, including scholarships
• License application and renewal reimbursement for LVTs.
• Financial support and onsite mentorship for those pursuing VTS certification

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed