Veterinary Client Care Liaison

Ethos Veterinary Health • Waukesha, WI

7d • $19 - $24

About The Position

Wisconsin Veterinary Referral Center is looking for a Full-time Client Care Liaison to join our Internal Medicine team at our location in Waukesha, Wisconsin. As a Client Care Liaison at WVRC, you’ll be an essential part of our integrated care team, providing exceptional support and service to both our clients and referring veterinarians. In this role, you’ll ensure every client and their pet receive compassionate, high-quality care and attention from their very first interaction through the completion of their visit. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. . Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
• Self-motivated with the ability to take initiative.
• Excellent verbal, written, and listening communication skills.
• Strong client service skills and a passion for helping others.
• Proficient with computers and basic keyboarding.
• Knowledge of medical terminology and medication handling preferred.
• Ability to manage lab samples, prescriptions, and aftercare instructions.
• Previous experience with answering phones and in-person client interactions.
• Ability to stand and walk for the duration of the shift.
• Ability to work both independently and as part of a team.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Responsibilities

• Work with the department and Veterinarians to maximize department schedule efficiency.
• Accurately receive, relay, and distribute phone, fax, voice mails and email messages, ensuring prompt responses and follow-ups.
• Follow up with clients on their current pets condition at home and provide updates to Veterinarian to determine proper course of treatments.
• Confirming that financial estimates have been signed and deposits completed prior to the appointment date .
• Support the department by requesting and obtaining medical records prior to appointments, ensuring that all patient information needed is obtained.
• Communicating with department to relay when medical records have been received.
• Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.
• Answer client calls, provide aftercare instructions, and explain follow-up care and medications.
• Work closely with the Client Service Specialists to ensure a seamless experience for clients.

Benefits

• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED