Veterinary Client Care Specialist
About The Position
Sherrills Ford Animal Hospital is a busy, AAHA accredited, Cat Friendly Practice Certified (Gold), privately owned veterinary practice. We pride ourselves on practicing the best quality medicine for our patients. We are at the forefront of medical technology, providing: Health/Wellness Sick/Injured visits Ultrasound Digital Radiography Advanced Surgeries and Dentistry We are looking for a team member to join our family! We encourage professional growth and learning and have a great benefits package that reflects this! We have skilled veterinarians and registered veterinary technicians on staff! Job Summary We are looking for a dedicated and caring Client Care Specialist. Our Client Care Specialists provide the first impression of the hospital to clients and patients. They must be friendly, able to create relationships, professional and courteous, and capable of handling many tasks at once with many interruptions.
Requirements
- Attention to detail
- Ability to multitask and take initiative
- Willingness to be cross trained in all departments
- Ability to work in stressful situations while making sound decisions
- Excellent Customer service skills
- Excellent prioritization and efficiency
- Must be able to lift patients up to 40 pounds alone, and patients over 50 pounds with assistance
Responsibilities
- Perform opening procedures, clerical tasks involve typing, phone use, computer software use, use of checklists
- Greet clients and patients in a professional, upbeat and friendly manner
- Cash handling, credit card processing, client identity protection
- Reconcile invoices and money at day-end according to protocol- cash handling
- Maintain medical records and check for completeness, advanced level medical record keeping
- Answer telephone calls by the 3rd ring
- Schedule appointments for the best flow for each day, use of deductive logic
- Schedule boarding and grooming appointments
- Call & confirm appointments and track no-shows
- Handle miscellaneous correspondence/faxes/emails/mail/texts
- Present invoices, receive payment and prepare estimates
- Assist clients in any way needed (carrying food, pets, etc..)
- Handle emergency situations with calmness and tact
Benefits
- Pay range from $16.00-$17.75 depending on experience and skill level
- 401K
- Medical, Dental, Vision and Supplemental Insurance
- Paid Time Off
- Frequent Staff Meals
- Uniform allowance
- Employee pet care benefit
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
