Veterinary Care Coordinator
About The Position
Beacon Veterinary Specialists is seeking a remote Veterinary Care Coordinator (VCC) to provide essential support for our specialists and clients. As a VCC, you’ll ensure clients receive timely, compassionate communication, and that care is coordinated seamlessly between doctors, clients, and referring veterinarians. This is a remote, work-from-home position. Please note that you must be available to work the scheduled days and times listed below. As our primary weekend coverage, you’ll play a vital role in ensuring continuity of care and client support during critical hours. Your medical knowledge and communication skills will directly impact the experience of our clients and the wellbeing of their pets.
Requirements
- Veterinary background required: Minimum 3 years as a Veterinary Technician (RVT/LVT) or Veterinary Assistant (VA) in a specialty setting.
- Strong medical knowledge required: Comfortable with explaining post-op care, prescribed medications, emergency recommendations, and specialty practice processes.
- Exceptional communication skills: Able to explain medical information with clarity and compassion over the phone and via email.
- Organizational excellence: Skilled at managing multiple tasks in a fast-paced environment.
- Technical proficiency: Experience with Google suite, medical record systems (Instinct preferred), and telecommunication platforms (RingCentral preferred).
- Self-sufficient and resourceful: Able to work independently while maintaining a high level of professionalism.
- Quiet, distraction-free home office space required.
- Reliable high-speed internet access essential.
Responsibilities
- Answer incoming phone calls as the first point of contact for clients, providing guidance, updates, and reassurance with professionalism and empathy.
- Act as a liaison between doctors and clients, facilitating clear communication and ensuring questions and concerns are addressed promptly.
- Schedule appointments, procedures, and surgeries, and review treatment estimates for accuracy.
- Gather patient histories and ensure medical records, diagnostics, and reports are received and attached promptly.
- Monitor and communicate lab results, complete callbacks, and follow up on post-op patients.
- Process prescription requests, verify accuracy, and coordinate with pharmacies.
- Submit and track insurance claims and follow up on outstanding documentation.
- Assist with payments, deposits, and client billing communication.
- Deliver compassionate, knowledgeable support that reassures clients their pets are in capable hands.
Benefits
- Competitive pay commensurate with experience
- Remote work stipend
- Paid time off (up to 3 weeks in your first year)
- Medical, dental, and vision insurance plans, including HSA and FSA accounts
- 401(k) plan with employer match
- Employee pet insurance plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
