Veterans Treatment Court Case Manager Balt

The United Way of Central Maryland•Baltimore, MD

just now

About The Position

The case manager will work under United Way of Central Maryland (UWCM) and the Central Maryland Regional Veterans Treatment Court (VTC) program, serving individuals involved in the VTC. The position will work in an office setting as well as in the community to provide services to court participants. This is a part-time position that will become full-time once additional funding is received.

Requirements

Strong oral and written communication.
Knowledge of the human service delivery system.
Interpersonal skills: Must be able to treat court participants and volunteers with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.
Service delivery skills, including the ability to:
interview participants and assess needs using active listening skills.
work with participants to establish goal plans.
motivate others to achieve goals.
effectively use the computer to research resources and report data.
able to make independent decisions using good judgment.
employ problem solving techniques when appropriate
exercise decision making and crisis intervention skills to manage emergency situations effectively.
Requires Bachelor’s degree in Social Work, Human Services or related field.
Computer literacy required.
Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.
Ability to stand for extended periods; stamina to work long hours on occasion; ability to sit for extended periods; ability to lift and carry up to 25 lbs. of literature, brochures, etc. for short distances.
Write and type; sit for extended periods of time at a computer.
Write, remain attentive and take notes for extended periods of time in meetings.
Work under pressure and manage stress effectively.
Be available for periodic early morning or evening meetings and presentations.
Occasionally, be able to adjust work hours to meet deadlines and respond to requests.
Drive and have car available.
Stand to make presentations.

Nice To Haves

Preferred: Master’s Degree, and at least 2 years of experience working with veterans and/or individuals with substance use disorders and/or mental health diagnoses. Experience working in an urban setting desired.

Responsibilities

Provide comprehensive case management services to court participants including intake assessment, benefit assessment, goal setting, long-term service plan development, progress monitoring, financial education, advocacy and referrals
Connect participants with appropriate community resources
Conduct follow-up with court participants and agencies as appropriate to document use/success of referral
Meet with court participants weekly or bi-weekly for up to 18 months. For the first six months of a court participants participation in the program, at least 80% of the follow-up meetings should be held in-person rather than over the phone
Ensure that all documents submitted on behalf of a court participant are valid.
Develop relationships with referral sources and other community resources that benefit court participant families
Act as a liaison with various agencies (e.g. DSS, hospitals, housing programs, etc.) on behalf of court participants
Provide education and training on community needs and human service issues to United Way staff, community groups, agencies and other organizations
Support annual campaign through public speaking, as needed.
Work with UWCM team and other key stakeholders to develop and maintain administrative documents and policies and procedures for the program
Assist with collecting and tracking outcomes and reporting on program performance measurements.
Other duties as assigned.