Treatment Case Manager

Oriana House•Cleveland, OH

2d•$25 - $35

About The Position

Essential functions of this job include, but are not limited to: Under appropriate supervision, prepares and maintains a confidential, accurate, organized, and updated case file for each assigned client. Maintains the timeliness of documentation as outlined in departmental policies/protocols. Complies with documentation requirements as outlined in program policies, protocols, and procedures for activities (e.g., assessments, treatment plans, treatment procedures), and in the preparation of required reports. Identifies and responds to crises that may negatively impact treatment and where possible, uses the negative events to enhance treatment efforts. Initiates contact with Crisis Intervention Counselor, as indicated, for support and/or intervention. Identifies client’s barriers to successful program completion. Responds to barriers such as: age, education level, medical, mental health, transportation, etc. Monitors client behaviors and symptoms that may impact or change level of care recommendation/diagnosis and notifies Treatment Counselor of need for possible reassessment. Facilitates Treatment plus group(s) as assigned. Maintains close communication with Agency’s contract doctor, consulting psychiatrist, and/or community medical providers for input regarding medication compliance, side effects of medication, and medication changes. Alerts identified staff of any changes in client adjustment which might suggest decompensation and a need for intervention. Initiates communication and/or meeting with client’s identified loved one(s) in order to promote and support successful integration back into the community. Assists clients with becoming more positive, productive, prosocial members in the community. Acts as an advocate for clients and holds clients accountable to treatment rules and expectations. Prepares and maintains a confidential, organized, accurate, and updated EHR for each assigned client. Collaborates with treatment team members, including clinicians, Cognitive Skills Specialist(s), and Recovery Coaches to ensure client’s progress is discussed and needs are met. Manages caseload in an effective manner. Manages time and organizes work demands appropriately. Meets deadlines established by the clinical management staff. Meets with clients regularly and in accordance with program procedures. Ensures client attendance in primary treatment groups, plus groups, and enhanced programming. Assist in identifying and problem solving barriers to regular attendance. Prepares and maintains accurate records, documents, and outside correspondence according to Agency requirements. Participates in team meetings as scheduled with program staff and supervisor. Discusses client issues and case reviews. Maintains familiarity of and utilizes community resources. Completes appropriate release of information forms as required for making a referral and/or releasing information. Transports clients to appointments in a safe manner and follows agency policies regarding transportation of clients. Completes appropriate interventions during client transportation to create billable activities. Effectively manages time on and off Oriana House, Inc., premises while on duty. Coordinates necessary insurance related appointments to ensure clients have applied for or have medical insurance. Makes referrals based on client’s ongoing needs and as reflected in the Individual Treatment Plan. Assists clients with making suitable housing arrangements. Ensures warm hand-offs in the community by transporting/linking client with resources following release to the community. Documents same in client’s Electronic Health Records (generating billable services). Recognizes the need for case consultation with supervisors by participating in case reviews, maintaining contact with referring professionals, and seeking assistance in matters that exceed the clinician’s level of expertise and/or scope of practice. Manages time and organizes work demands appropriately. Maintains professional training in order to complete licensure examination and receives license within expected timeframe. Maintains licensure and/or certification required for job assignment. Recognizes and effectively addresses and redirect clients’ anti-social behaviors. Collects client UDS and alcohol screens as needed and assigned. FAA Specific: Continues client engagement post-release from facility for active clients to ensure client’s continued success in accessing resources.

Requirements

High School diploma or equivalent required.
Must complete 40 hours of training in the first 60 days of hire to become a Qualified Behavior Health Specialist under the Medicaid guidelines.
Must be eligible and willing to obtain a CDCA within three months of working in the facility.
Must have strong organizational skills and be detail-oriented.
Must possess excellent verbal and written communication skills.
Must possess reliable transportation, a valid Ohio driver’s license, and a driving record that does not preclude the employee from being covered by Agency liability insurance.
Must have the ability to work effectively with Agency employees, outside contacts, and a diverse client population.
Candidates must be eligible to work in the U.S. without requiring sponsorship.

Nice To Haves

Associate’s Degree in Behavioral Health or related field and LCDC II or above.

Responsibilities

Prepares and maintains a confidential, accurate, organized, and updated case file for each assigned client.
Maintains the timeliness of documentation as outlined in departmental policies/protocols.
Complies with documentation requirements as outlined in program policies, protocols, and procedures for activities (e.g., assessments, treatment plans, treatment procedures), and in the preparation of required reports.
Identifies and responds to crises that may negatively impact treatment and where possible, uses the negative events to enhance treatment efforts.
Initiates contact with Crisis Intervention Counselor, as indicated, for support and/or intervention.
Identifies client’s barriers to successful program completion.
Responds to barriers such as: age, education level, medical, mental health, transportation, etc.
Monitors client behaviors and symptoms that may impact or change level of care recommendation/diagnosis and notifies Treatment Counselor of need for possible reassessment.
Facilitates Treatment plus group(s) as assigned.
Maintains close communication with Agency’s contract doctor, consulting psychiatrist, and/or community medical providers for input regarding medication compliance, side effects of medication, and medication changes.
Alerts identified staff of any changes in client adjustment which might suggest decompensation and a need for intervention.
Initiates communication and/or meeting with client’s identified loved one(s) in order to promote and support successful integration back into the community.
Assists clients with becoming more positive, productive, prosocial members in the community.
Acts as an advocate for clients and holds clients accountable to treatment rules and expectations.
Prepares and maintains a confidential, organized, accurate, and updated EHR for each assigned client.
Collaborates with treatment team members, including clinicians, Cognitive Skills Specialist(s), and Recovery Coaches to ensure client’s progress is discussed and needs are met.
Manages caseload in an effective manner.
Manages time and organizes work demands appropriately.
Meets deadlines established by the clinical management staff.
Meets with clients regularly and in accordance with program procedures.
Ensures client attendance in primary treatment groups, plus groups, and enhanced programming.
Assist in identifying and problem solving barriers to regular attendance.
Prepares and maintains accurate records, documents, and outside correspondence according to Agency requirements.
Participates in team meetings as scheduled with program staff and supervisor.
Discusses client issues and case reviews.
Maintains familiarity of and utilizes community resources.
Completes appropriate release of information forms as required for making a referral and/or releasing information.
Transports clients to appointments in a safe manner and follows agency policies regarding transportation of clients.
Completes appropriate interventions during client transportation to create billable activities.
Effectively manages time on and off Oriana House, Inc., premises while on duty.
Coordinates necessary insurance related appointments to ensure clients have applied for or have medical insurance.
Makes referrals based on client’s ongoing needs and as reflected in the Individual Treatment Plan.
Assists clients with making suitable housing arrangements.
Ensures warm hand-offs in the community by transporting/linking client with resources following release to the community.
Documents same in client’s Electronic Health Records (generating billable services).
Recognizes the need for case consultation with supervisors by participating in case reviews, maintaining contact with referring professionals, and seeking assistance in matters that exceed the clinician’s level of expertise and/or scope of practice.
Manages time and organizes work demands appropriately.
Maintains professional training in order to complete licensure examination and receives license within expected timeframe.
Maintains licensure and/or certification required for job assignment.
Recognizes and effectively addresses and redirect clients’ anti-social behaviors.
Collects client UDS and alcohol screens as needed and assigned.
FAA Specific: Continues client engagement post-release from facility for active clients to ensure client’s continued success in accessing resources.