Veteran-Directed Care Supervisor

WESTERN RESERVE AREA AGENCY ON AGING • Cleveland, OH

1d • $70,000 - $80,000 • Onsite

About The Position

The Veteran-Directed Care Supervisor is responsible for overseeing the daily operations of the Veteran-Directed Care (VDC) program at the Western Reserve Area Agency on Aging. This role ensures that veterans and their families receive participant-directed services and support to enhance their quality of life. The Supervisor will manage program staff, collaborate with community partners, ensure compliance with program regulations.

Requirements

• Bachelor's degree in social work, Human Services, Public Administration, Accounting, or a related field.
• Minimum of 3-5 years of experience in program management, with at least 2 years in a supervisory role. Experience in billing, chart audits, and financial management is required.
• Strong leadership and team-building capabilities.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office Suite, client management systems, and financial software.

Nice To Haves

• A master's degree is preferred.
• Experience working with veterans or in a participant-directed care environment is highly desirable.
• Knowledge of veterans' benefits, services, and billing processes is a plus.

Responsibilities

• Oversee the implementation and administration of the VDC program to ensure high-quality service delivery.
• Directly supervise VDC program staff, including hiring, training, performance evaluations, and support for professional development.
• Ensure veterans and their families receive the support they need to navigate and utilize services effectively.
• Ensure the program complies with all relevant regulations.
• Prepare and submit required reports and documentation.
• Assist in the development and management of the VDC program budget.
• Oversee and coordinate the billing processes to ensure timely and accurate reimbursement from funding agencies and partners.
• Monitor expenditures to ensure alignment with budgetary constraints.
• Develop and maintain relationships with community partners, veterans' organizations, and service providers to enhance program reach and effectiveness.
• Develop and implement quality assurance measures, including conducting chart audits to ensure accuracy and compliance with quality standards.
• Provide backup coverage for the Person-centered Counselor as needed to ensure continuity of care and service delivery.
• Participate in community events to market the VDC program.
• Perform other duties as assigned to support program goals and agency objectives.

Benefits

• A generous six week PTO program and thirteen paid holidays
• A $750.00 investment in professional development through a substantial, annual training funds allotment
• Paid parking in a coverage garage
• A 401K program with company match
• Medical, Dental, Vision Benefits and so much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees