Veteran Care Specialist
About The Position
This is a responsible, non-supervisory position requiring familiarity with various veterans/government programs. Veterans Care Specialist support eligible veterans enrolled in the Veterans Directed Care (VDC) program by providing comprehensive case management and care coordination services that promote independence, choice, and quality of life. This role works directly with veterans and their caregivers to develop person centered care plans, and ensure services are delivered in a manner that aligns with program requirements and veteran directed care principles. The Veterans Care Specialist conducts assessments, coordinates and monitors authorized services, and supports veterans in directing their own care, including working with caregivers and personal care attendants as applicable. The position requires consistent follow-up to ensure services remain appropriate, effective, and compliant with Veterans Affairs guidelines and organizational policies. Accurate and timely documentation is a core responsibility, along with identifying and escalating risks, service gaps, or compliance concerns. In this role, the Veterans Care Specialist serves as a liaison between veterans, caregivers, VA partners, and the fiscal management service provider. The position also involves educating veterans and caregivers on program rules, responsibilities, and allowable services, while navigating complex care needs with professionalism, empathy, and sound judgment. Desired Education/Job Experience: High School Graduate with some college in social work, human services, or a related field, along with at least two years of experience in case management, veterans services, or long-term services and supports. Experience working with veterans, older adults, or individuals with disabilities is essential. Other Qualifications: A valid Texas driver’s license and the ability to travel within the service area are required; Individual must demonstrate strong communication, organizational, and documentation skills, along with experience in electronic case management systems and Microsoft Office Suite. Work is performed in a combination of office, community, and remote settings, and flexibility in scheduling may be required to meet program and veteran needs. Bilingual proficiency in Spanish/English preferred but not required.
Requirements
- High School Graduate with some college in social work, human services, or a related field
- At least two years of experience in case management, veterans services, or long-term services and supports.
- Experience working with veterans, older adults, or individuals with disabilities is essential.
- A valid Texas driver’s license and the ability to travel within the service area are required
- Individual must demonstrate strong communication, organizational, and documentation skills
- Experience in electronic case management systems and Microsoft Office Suite
- Flexibility in scheduling may be required to meet program and veteran needs.
Nice To Haves
- Bilingual proficiency in Spanish/English
Responsibilities
- Providing comprehensive case management and care coordination services that promote independence, choice, and quality of life.
- Working directly with veterans and their caregivers to develop person centered care plans.
- Ensuring services are delivered in a manner that aligns with program requirements and veteran directed care principles.
- Conducting assessments, coordinating and monitoring authorized services.
- Supporting veterans in directing their own care, including working with caregivers and personal care attendants as applicable.
- Ensuring services remain appropriate, effective, and compliant with Veterans Affairs guidelines and organizational policies.
- Accurate and timely documentation.
- Identifying and escalating risks, service gaps, or compliance concerns.
- Serving as a liaison between veterans, caregivers, VA partners, and the fiscal management service provider.
- Educating veterans and caregivers on program rules, responsibilities, and allowable services.
- Navigating complex care needs with professionalism, empathy, and sound judgment.
Benefits
- AACOG is a qualifying employer for the US Department of Education’s Public Service Loan Forgiveness (PSLF)
- AACOG offers a generous benefits package. These benefits can be reviewed at ADVANTAGES of WORKING for AACOG
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
