Veteran Directed Care Fiscal Assistant-Customer Service (46772)

BAY AGING•Urbanna, VA

4d•$21 - $21•Onsite

About The Position

The Veteran Directed Care Fiscal Assistant Customer Service provides support to programs and services of Bay Aging. They will provide professional and responsive customer service for VDC calls, perform administrative tasks, assist with enrollment, budgets, invoices, timecard, and billing tasks. This key position reports to the Veteran Directed Care, Customer Service Manager.

Requirements

Must be a high school graduate or GED recipient with a minimum of three years of customer services experience. Accounting experience preferred. Education may be substituted for experience.
Must possess a valid driver’s license.
Knowledge of General Accounting principles and proficient in the use of Excel (e.g., formulas, reports, graphs, Quickbooks, FMS Engine, and CYMA.
Working knowledge of: Microsoft Office programs (e.g., Word, Outlook), CYMA, FMS Engine, Microsoft Excel
Work well under the pressure of recurring deadlines.
Attention to details and strong organizational skills.
Establish and maintain effective working relationships with co-workers, clients, and outside parties.
Strong verbal communication skills in person and on the phone
Strong written communication (e.g., reports, letters, emails)
Adequate computer, calculator and bookkeeping skills required.
Must possess a current Virginia Notary Commission or ability to obtain one.
Must have or be willing to obtain an ID.ME account to access federal databases.

Responsibilities

Answers incoming VDC calls.
Provide technical assistance to clients and employees related to e-Timesheets, the Participant Dashboard, and the Employee Self Service Portal.
Become knowledgeable in all aspects of VDC and provide timely responses to client/employee requests.
Escalate calls to the appropriate manager as necessary.
Provide timely, professional, and courteous responses to all callers. All requests for information or assistance will be provided within 24 hours.
Conducts daily mail pick up/drop off at main office (morning & afternoon) and distributes mail to the appropriate VDC staff.
Coordinates obtaining signatures from the main office.
Coordinates timely and accurate filing of all VDC documents with other departments.
Assists with other tasks as needed related to Enrollment, Budgets, Invoices, Timesheets, and Billing.
Gathers any information or prepares other reports as requested.
Performs all other duties as needed by the fiscal department.
Cross trains with other staff members to learn Enrollment, Billing, & BIT aspects of the program.
Make copies of employer/employee packets, complete new employer/employee letters, complete packets with information provided by Options Counselors, set up paper files for each packet.
Provide the packets in a timely manner to allow Options Counselors necessary time to meet appointment deadlines with clients.
Review the completed employer/employee packets for client signatures, ensure that all necessary forms have been received by completing the New Participant Approval Checklist and the Employment Packet Checklist.
Notify and work with Options Counselors to gather any missing documentation by processing deadlines.
Obtain necessary employer account numbers and ensure that employer/employee packets are complete.
Complete all reporting associated with new hires and new employers including but not limited to criminal history, sex offender, OIG, and new hire reports.
Enter individual employer information in CYMA & FMS Engine, set up new employees in CYMA & FMS Engine.
Enter paper timesheets in FMS Engine and process electronic and paper timesheets in FMS Engine.
Notify Options Counselors of any issues with timesheets or budget limits.
Process payroll and generate reports after each payroll run.
Ensure that all federal and state employer payroll taxes are paid by payment deadlines.
Assist as needed with preparation of 940, 941, 941X, Schedule B, Schedule R, VA-5, VA-6, VEC-FC-20, W-2s, and W-3s.
Ensure that all garnishments are paid by payment due date.
Submit electronic claims on a monthly basis and resubmit rejected and denied claims in a timely manner.
Post payments from the Veterans Administration and update accounts receivable reports in a timely manner.
Assist with the preparation of monthly Cumulative Reports and Statements of Services Received for all veterans enrolled in the VDC program.