Vertical Operations Intern

Super.com

1d•Remote

About The Position

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, Super.com is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super. Term: This internship is for the Summer Term: May 11, 2026 - August 21, 2026 What’s it like to intern at Super.com? Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone. About this role We are looking for a Vertical Operations Intern to join our growing Operations team for the Summer 2026 term. You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the organization. Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.

Requirements

You are in college or university, pursuing an education in Business, Commerce or a similar field
You have a customer-centric mindset with a deep understanding of customer lifecycle management
You are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneously
You are a high-performer, and seek to be the best in all that you do
You are a proactive problem solver and know how to prioritize tasks
You double-check your work and numbers, you have a rigorous approach to research and a bias for action.

Responsibilities

New Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes.
Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.
Operational Excellence: as we scale and grow >30% QoQ, you will spend the term helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.