Venue Merchandise – Merchandise Manager

Live Nation Entertainment • Chicago, IL

2d • $20 - $25

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Are you someone who enjoys working in a fast-moving environment? Do you enjoy live music? Do you take pride in successfully leading a team to accomplish a common goal? Then, the Live Nation Merchandise Manager position may be the right opportunity for you. The concert season runs from May to October. The Merchandise Manager is the direct link between the artist’s representative(s) and the venue, overseeing the successful operation of all on-site artist/tour merchandise outlets. The Merchandise Manager establishes and leads a highly motivated team of merchandise specialists who inventory, distribute, and display each piece of artist merchandise with pride. Throughout the show, the Merchandise Manager monitors inventory levels and requests additional stock as required, all while motivating the team to quickly and carefully fulfill each guest’s order. After the show is over, the Merchandise Manager oversees the team as they reassemble and inventory the remaining merchandise. The Merchandise Manager then settles with the artist representatives and completes settlement reports. Once reconciliation is complete and the merchandise returned to the artist, the Merchandise Manager heads home, knowing the team successfully supported another show in merchandise operations.

Requirements

• Minimum 2 years of retail operations
• Excellent communication skills required
• Computer skills including Microsoft Office Suite, POS, and inventory management systems
• Leadership skills to keep store employees motivated and resolve conflicts
• Ability to work under pressure in a fast paced and multi-tasking environment
• Strong verbal and written communication skills
• Organize and prioritize work to meet deadlines
• Must be dependable and team orientated
• Must be willing to conduct oneself in accordance with Live Nation standards
• Deep understanding of retail administration, store systems, and tools
• Good analytical skills with budget, sales data, and expenses
• Strong business management knowledge with sales responsibility
• Must be able to lift up to 40 pounds using proper lifting techniques
• Passion for customer service
• Respect all employees and guests

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Execute seasonal business strategies and in-venue merchandising to support and maximize sales.
• Ensures all merchandise areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all merchandise areas.
• Manages all equipment and inventory for the merchandise department.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Interviews, selects, trains, supervises, counsels and disciplines merchandise staff for the efficient operation of the merchandise department.
• Organizes and conducts pre-shift meetings and communicates pertinent information to the employees.
• Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Maintain and increase standards of customer service excellence.
• Work closely with venue leadership team to ensure successful execution during all events.
• Other duties as assigned by management.

Benefits

• Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
• We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
• Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
• And of course, access to free live events through our exclusive employee ticketing program.
• There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees