Venue Ancillary Manager

Live Nation Worldwide•Wilmington, NC

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB US Concerts is seeking a Venue Ancillary Manager. The Ancillary Manager is responsible for execution of all upselling operations for Live Oak Bank Pavilion & Greenfield Lake Amphitheater. WHAT THIS ROLE WILL DO The Ancillary Manager will be responsible for leading the team that generates all upsell revenue streams during the day of show.

Requirements

Data-driven/metrics driven
On-site knowledge of venue products and revenue opportunities
Innovative and creative
Love of being in our venues with our crew members
Ability to build relationships with a diverse group of people
Excellent guest service and team building skills
Ability to communicate with all levels of leadership
Assist Ancillary Team with upselling items and in-house merchandise
Maintain inventory of ancillary products throughout the season
Must have daytime and evening availability on weekdays and weekends
Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
Must be able to lift at least 25 pounds
2-3 years of management experience preferred

Responsibilities

Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.
Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upselling availability or equipment.
Build and maintain all upselling events at both venues and Greenfield Lake merchandise in AtVenue.
Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topics such as pricing strategies, best practices and team execution for both presales and day of show.
Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
Secure and reconcile day of show ancillary sales and ready credit sales.
Compile various reports to provide upsell information to venue leadership.
Participate in meetings regarding day of show & ancillary operations.

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