Venue Merchandise – Merchandise Manager

Live Nation Worldwide•Chicago, IL

3d•$20 - $25•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Are you someone who enjoys working in a fast-moving environment ? Do you enjoy live music ? D o you take pride in successfully leading a team to accomplish a common goal ? Then , the Live Nation Merchandise Manager position may be the right opportunity for you . The concert season runs from May to October. The Merchandise Manager is the direct link between the artist’s representative(s) and the venue , overseeing the successful operation of all on-site artist/tour merchandise outlets. The Merchandise M anager establishes and leads a highly motivated team of merchandise s pecialists who inventory, distribut e , and display each piece of artist merchandise with pride . Throughout the show, the Merchandise Manager monitors inventory levels and requests additional stock as , all while motivating the team to quickly and carefully fulfill each guest’s order . After the show is over, the Merchandise Manager oversees the team as they r eassemble and inventory the remaining merchandise. The Merchandise Manager then settles with the artist representatives and completes settlement reports. Once reconciliation is complete and the merchandise returned to the a rtist, the Merchandise Manager head s home, knowing the team successfully supported another show in merchandise operations. WHAT THIS ROLE WILL DO Execute seasonal business strategies and in-venue merchandising to support and maximize sales. Ensures all merchandise areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all merchandise areas. Manages all equipment and inventory for the merchandise department. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Interviews, selects, trains, supervises, counsels and disciplines merchandise staff for the efficient operation of the merchandise department. Organizes and conducts pre-shift meetings and communicates pertinent information to the employees. Schedules and directs staff in their work assignments. Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary. Maintain and increase standards of customer service excellence. Work closely with venue leadership team to ensure successful execution during all events. Other duties as assigned by management.

Requirements

Minimum 2 years of retail operations
Excellent communication skills required
Computer skills including Microsoft Office Suite, POS, and inventory management systems
Leadership skills to keep store employees motivated and resolve conflicts
Ability to work under pressure in a fast paced and multi-tasking environment
Strong verbal and written communication skills
Organize and prioritize work to meet deadlines
Must be dependable and team orientated
Must be willing to conduct oneself in accordance with Live Nation standards
Deep understanding of retail administration, store systems, and tools
Good analytical skills with budget, sales data, and expenses
Strong business management knowledge with sales responsibility
Must be able to lift up to 40 pounds using proper lifting techniques
Passion for customer service
Respect all employees and guests

Nice To Haves

Bachelor's degree preferred

Responsibilities

Execute seasonal business strategies and in-venue merchandising to support and maximize sales.
Ensures all merchandise areas are safe, clean and orderly.
Is also responsible for maximizing the space usage of all merchandise areas.
Manages all equipment and inventory for the merchandise department.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Interviews, selects, trains, supervises, counsels and disciplines merchandise staff for the efficient operation of the merchandise department.
Organizes and conducts pre-shift meetings and communicates pertinent information to the employees.
Schedules and directs staff in their work assignments.
Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
Maintain and increase standards of customer service excellence.
Work closely with venue leadership team to ensure successful execution during all events.
Other duties as assigned by management.