Venture Associate (Remote)

VC Lab • Palo Alto, CA

58d • $80,000 - $110,000 • Remote

About The Position

About Decile Group Decile Group (https://govclab.com) is transforming venture capital into a force for good. Through VC Lab — the world’s leading venture capital accelerator — and DecileHub — our fund operations platform — we are working to launch 1,000 next-generation venture firms by 2025. We’re on a mission to reduce the barriers of entry for next-generation investors to launch and grow meaningful early-stage investment firms. The Role We’re hiring a Venture Associate to serve as the primary relationship lead for a portfolio of emerging venture capital firms. You’ll help fund managers build and scale their funds by understanding their needs, connecting them with resources, and ensuring exceptional support across our platform. This is a dynamic, relationship-centered role at the intersection of venture capital, operations, and SaaS customer success.

Requirements

• 3+ years in customer success, account management, or client operations for a high-touch SaaS or professional services company
• 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience
• Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.)
• Proven ability to navigate complex, cross-functional customer issues and keep multiple stakeholders aligned
• Strong written and verbal communication; composed and professional on video calls and in high-stress moments
• High emotional intelligence, empathy, and follow-through
• Proactive and self-directed — you close loops
• Analytical and detail-oriented, with structured problem-solving skills
• Thrives in a globally distributed, fast-moving startup environment

Nice To Haves

• Experience in accelerators, venture studios, or startup communities
• Familiarity with fund formation, LP reporting, or legal documentation workflows
• Multilingual or global perspective

Responsibilities

• Serve as the primary contact for a portfolio of venture capital managers
• Understand each fund’s stage, goals, and operational needs, and help them leverage the VC Lab and Decile Group ecosystem
• Coordinate with internal teams (legal, finance, product, operations) to ensure timely, high-quality support
• Track and manage interactions, follow-ups, and outcomes using our internal tools
• Identify opportunities to improve the fund manager journey and share insights across the team
• Learn continuously about the venture ecosystem and help improve our product and processes

Benefits

• The energy and growth of a fast-moving startup with a mission that matters — transforming venture capital for good
• Flexible remote work environment with team members across time zones
• Medical and dental coverage
• 401K benefits
• Flexible PTO and generous holiday schedule
• Exposure to the global venture ecosystem, working directly with fund managers launching firms around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees