Vendor Service Representative (1670)

BAKERRIPLEY•Houston, TX

6d•Onsite

About The Position

BakerRipley brings resources, education and connection to more than half a million people throughout Texas each year. For more than a century, BakerRipley has offered innovative solutions to help low-income families in emerging neighborhoods get a foothold in the region’s economy. The organization works with residents in more than 70 service locations to help them discover the strengths and skills necessary to become productive, prosperous and self-sufficient. Building on the strengths of individuals and communities, BakerRipley is transforming them. This position directly interacts with resident customers and vendors to determine their needs and provide Workforce Solutions services and information, including vendor agreements and modifications.

Requirements

Associate’s degree or equivalent combination of education and experience in related field.
2 - 4 years’ related experience and/or training; or equivalent combination of education and experience
Intermediate level skill in Microsoft Office Suites including Outlook, Word, Excel, and PowerPoint.
Demonstrated understanding of Workforce Solutions policies and procedures.
Demonstrated ability to work with multiple computer programs at once, including ability to use Workforce Solutions MIS.

Responsibilities

Provides information and enrolls vendors in the Workforce Solutions’ vendor network.
Provides information to customers on how to receive and apply for child care financial assistance.
Prepares all correspondence to customers and vendors in an accurate and professional manner.
Enters customer and vendor information into Workforce Solutions MIS systems.
Creates and maintains files of customer and vendor information in chronological order according to activity dates with accuracy.
Completes requests of actions authorized by career offices and governing board.
Conduct introductory visits with new vendors to familiarize them with Workforce Solutions policies, local and state regulations, and contractual obligations.
Monitor vendors daily to ensure adherence to attendance reporting and other operational requirements.
Develop, implement, and maintain monitoring tools to support attendance compliance reviews.
Prepare and issue accurate attendance compliance reports, documenting findings and providing corrective action recommendations based on TWC policies.
Maintain complete, organized, and accessible attendance compliance records.
Establish and maintain professional working relationships with internal teams and external vendors.
Respond to vendor inquiries regarding compliance, agreements, and operational procedures.
Drive up to 50% of the time, or more if needed, for on-site monitoring and vendor engagement.
Performs other duties as may be assigned.